3 Managed Services Operations Manager Jobs in South San Francisco, CA
The Rockridge Group is Hiring a Managed Services Operations Manager Near South San Francisco, CA
Job Description
- Manage and lead a team of technical professionals to ensure the delivery of exceptional managed services to clients.
- Develop and implement operational policies and procedures to optimize efficiency and effectiveness.
- Monitor service performance metrics, identify areas for improvement, and implement solutions to enhance service delivery.
- Collaborate with cross-functional teams to ensure seamless integration of managed services with other business units.
- Conduct regular performance reviews, provide feedback, and support professional development for team members.
- Act as a point of escalation for complex issues and provide timely resolution to ensure client satisfaction.
- Stay current on industry trends, technologies, and best practices to drive continuous improvement in service delivery.
- Bachelor's degree is preferred in IT, Computer Science, or related field.
- 5 years of experience in managing IT operations, preferably in a managed services environment.
- Strong knowledge of ITIL framework and best practices for service management.
- Proven leadership skills with the ability to motivate and inspire team members.
- Excellent communication skills with the ability to interact effectively with clients and internal stakeholders.
- Certifications such as ITIL, PMP, or CISSP are a plus.
- Apple knowledge also a plus.
Job Summary
Full Time
$113k-142k (estimate)
04/27/2024
05/10/2024
therockridgegroup.com
FRANKLIN, TN
<25
2016
GREG DONNER
<$5M
Business Services
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About The Rockridge Group
TRG is a privately held Limited Liability Company committed to connecting businesses with job seekers. We deliver high quality contingent personnel to our clients using our 3-step collaborative engagement model: Collaborate. We partner with you to understand the unique needs of your business before we propose a solution. Strategize. Based on your goals and staffing challenges, we develop high impact solutions designed for your industry. Engage. We work with your team before, during, and after every engagement to deliver 100% satisfaction. With over ten (10) years experience in the resource sol...utions sector, principals Greg Donner and Ronald Lom leverage the power of strategic partnership to create a powerful staffing model that improves your quality of hire. Lets fill your staffing needs together.
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