Job Specific

• Provide riding lesson instruction to riders of all ages and abilities in a private or semi-private environment
• Conduct riding evaluations and assessments and grade riders appropriately
• Utilize the riding lesson plans and evaluations already established to help guide skill progression in a manner that aligns with Lockwood Park lesson programs
• Must be able to accurately teach beginner, intermediate, and advanced riding skills
• Customize each lesson to the skill level of the rider and their individual riding goals
• Provide a positive and safe space that allows students to grow and gain confidence in a low-stress environment
• Recognize what level of challenge a rider needs to progress without losing confidence and adjust the lesson as needed
• Ensure all safety procedures are followed and provide feedback for safety improvements.
• Ability to work in an active setting with staff, volunteers, and patrons
• Ability to work a varied schedule

Operational Excellence

• Ensures that all work performed is conducted in a safe and timely manner adhering to standards of safety and effective equipment utilization.
• Maintains working knowledge of departmental and Park District wide safety procedures.
• Attend scheduled trainings and staff meetings 
• Effectively and safely operates Park District equipment including Gators as required

Customer Satisfaction

• Provide a riding experience that is clean, professional, safe, and fun
• Provides quality customer service to and maintains effective communication with all patrons, guests, volunteers and other District employees.
• Ensures a superior customer experience in all interactions through outstanding service capabilities, knowledge, flexibility, and thoroughness.
• Quickly and effectively solves customer problems that ensure total satisfaction.

Teamwork

• Responsive to the needs of the department by accepting additional responsibility or assisting others.
• Willing to adjust work schedule to accommodate changing priorities.