Director of Plant Operations

Department: Plant Operations

FLSA:Exempt

Pay Plan: Salary for all hours worked

Position Type: Full Time

Position Supervises: Housekeeping Manager, Technicians

Position Reports To: Executive Director

Job Summary:

This individual works directly with the Executive Director and the Regional Director of Plant Operations. Involved in the strategic planning and execution of current and future development. Manages the engineering and maintenance, daily operations and maintenance activities. Manages the maintenance of equipment, machinery, building, and other functions specific to the community. Plans, budgets, and schedules facility modifications, including estimates on equipment, labor, materials and other related costs. Designs and develops organizational policies relevant to the facilities department, and, oversees the coordination of building space allocation and layout, communication services and facilities expansion. Responsibility for establishing and maintaining health and safety standards in the communities and understanding OSHA and other federal guidelines and how to adhere.

Essential Functions, Duties, and Responsibilities:

Tasks may include, but are not limited to, the following:

• Continually supporting the Plant Operations department at the community that are required in 24/7 operations, including the housekeeping department.
• Must apply excellent customer service standards when supporting resident needs throughout the community, including ensuring that rest of plant operations staff does the same. Model company brand and values for other employees to emulate. Prioritizes and fills maintenance service requests in a timely manner and to the satisfaction of the customer. Empowered to resolve and rectify resident complaints within reason.
• Coordinates and ensures execution of the community’s Safety Committee, including participation and maintaining monthly minutes and records.
• Must be willing to work after hours based on plant operation’s needs.
• Ensure that the property grounds are regularly monitored and patrolled to support the safety and wellbeing of residents, employees, and other visitors.
• Manage pest control, building function and landscaping needs so that physical asset can be promoted as optimally as possible.
• Implement preventative and predictive maintenance system for facilities, continuously improving productivity, reliability and costs, including spare parts strategy and inventory management.
• Understand and effectively use the company’s e-procurement system through which to manage inventory and budget for all controllable costs.
• Understand warranty and life span status of all community equipment and building features.
• Actively promote the facilities team through training of employees to build required individual and team capabilities.
• Implement and promote efficiency improvement projects for all communities.
• Help maintain objectives and targets for the department and its employees based on company goals and ensure proper execution to meet expected outcomes.
• Provide leadership for the community’s team and ensure alignment with all corporate standards and practices.
• Actively work to reduce workplace health and safety incidents.
• Drive implementation of clean operations standards in all areas of the community.
• Help maintain the annual operating and capital budgets for the department and community, ensuring proper control and appropriate improvement plans are in place.
• Assist in developing and executing continuous improvement activities and projects focused on cost and reliability.
• In association with company standards, plan, budget, and schedule facilities modifications including cost estimates and contracts for construction and renovations.
• Perform audits to support facility compliance standards.
• Assist in maintaining long range plans, conceptual designs, and capital outlay requirements and documentation for facility.
• Coordinate and maintain program specifications, requirements for proposals and contracts, and associated documents.
• Act as liaison to local public utility, environmental, governmental and energy agencies as necessary.
• Inspect construction and installation progress to ensure conformance to established specifications.
• Assist with the coordination of building space allocation, layout, and communication services.
• Act as a support mechanism to direct plant operations personnel and workers engaged in equipment installation, facilities equipment repair, and preventive maintenance.
• Drive and enforce use of structured problem solving and statistical analysis within the daily work of the community plant operations team.
• Able to effectively support, work with and through other department as required to meet company objectives.
• Maintains updated maintenance records, including required policies and procedures such as preventive maintenance program, Disaster Management procedures, and work order program.
• Other duties as assigned.

Qualifications - Education, Experience, and Skills:

This position is ideal for a seasoned facilities expert with prior leadership role(s) in the function. The ideal candidate relishes the challenge of a startup environment and is a proactive problem-solver with an ability to execute projects of significant scope and complexity and lead others. The successful candidate will possess the following combination of education and experience:

• Bachelor’s degree in a relevant discipline (i.e., management, business, mechanical engineering) or equivalent combination of education and experience.
• 3-5 years’ experience as facilities manager or Director of Facilities in a healthcare setting.
• Must possess an in-depth working knowledge of senior housing.
• Must possess project management capabilities with demonstrated prior experience.
• Demonstrated experience successfully managing the growth of facilities and developing the necessary facilities teams to support the growth. This includes prior experience managing facilities maintenance personnel such as HVAC Engineers, Electrical and Mechanical Engineers and Facilities Technicians.
• Must have prior experience managing the environmental health and safety function and personnel.
• Proficient in Microsoft Office productivity tools such as Word, Excel and Power Point as well as ERP systems for reporting. Additional preference for knowledge and use of project management software and ERP systems. Ability to understand and monitor POS (Point of Sale) systems.
• Must possess excellent written and verbal communications skills.
• Must demonstrate effective leadership (e.g., people management) skills for managing a function including performance management, career development and coaching of staff and other contributing positions.
• Demonstrated ability to achieve objectives by working in and with cross-functional and multi-cultural teams.

Associated Knowledge, Skills and Abilities:

Must display genuine interest in seniors and compassion for the aging; must possess an openness in maintaining a multi-disciplined team approach to health care of the elderly; must possess ability to maintain/strengthen good working relationship with staff, residents and families; must possess good skills in planning, organizing, directing and managing all work assignments. Must possess a good sense of efficiency and in successfully completing all work assignments; must be knowledgeable and supportive of the Community's philosophy and objectives; must be flexible and open to change; must be knowledgeable of current regulatory standards; may be required to work extra hours and/or be on call during off hours.

Working Environment:

Works indoors in well-lighted, ventilated rooms. Work area may be subject to frequent distractions and interruptions. May be exposed to communicable disease and/or verbal abuse and injury from upset residents and/or family members. Duties require a close interaction with patients and a routine involvement in nursing related duties typically found in a nursing environment.

Equipment or machines routinely used in this position:

General office equipment, all general facilities service tools and equipment

Review procedures:

A regular review and evaluation of the employee's work performance will be conducted.