Description

Come work at one of the Best Workplaces in Colorado! 

The Resource Exchange (TRE) 

If there was a Hall of Fame for employers in The Gazette’s Best Workplaces program, The Resource Exchange would be in it the Colorado Springs nonprofit has been honored for five consecutive years and this year is the top workplace among the largest employers. 

-The Gazette, December 5, 2022 

TRE is a place where: 

• You will thrive if you have a passion for empowering and advocating for people 

• You will impact others by working in partnership with people, families, and community partners to strengthen families and build inclusive communities 

• You will be part of a team that voted for TRE to win the Best Workplace award for 5 consecutive years 

Who We Are: 

With the support of over 400 extraordinarily talented staff, The Resource Exchange serves over 9,000 infants, children, teenagers, adults, and seniors who have a variety of disabilities, delays, mental health or long-term care needs in El Paso, Pueblo, Teller, and Park counties advocating for independence and inclusion using a person-centered approach in coordinating care, promoting choices, and collaborating with community partners.

What We Offer: 

• Health, dental, vision, employer paid life and disability, supplemental insurance, and pet insurance just to name a few 

• Flexible work schedules (really, we mean it!)

• Half Day Fridays! 

• Paid Time Off (with your Birthday off paid!) 

• Holiday hours to celebrate what is most important to you

• Public Student Loan Forgiveness 

• Paid Volunteer Opportunities 

• Leadership, Career Development, and Workgroup Opportunities 

• And more! 

Qualifications

The Resource Exchange

Position Title: Navigation Supervisor

Department: Navigation and Quality

Reports to: Director of Navigation and Quality

FLSA: Exempt

Supervisor responsibilities: Yes

Starting Range: $60,151.19 - $62,608.16 annually

Benefits offered: Health, dental, vision, employer paid life and short-term disability, voluntary life, voluntary long-term disability, paid time off, holiday pay, 401K with employer contributions, pet insurance, other supplemental insurance options, flexible work environment, training and growth opportunities, workgroup participation, public student loan forgiveness, mileage reimbursement, and more.

General Description:

The Navigation and Quality Department is made up of specialty teams that work to support people served by The Resource Exchange to ensure appropriate and efficient service delivery. Supervisors within this department are expected to ensure that all responsibilities of the Navigation Department are completed as needed through oversight of staff. Navigation Supervisors cultivate strong business relationships with internal and external community partners to drive business development and positive outcomes for the people served and staff.

Essential Duties/Responsibilities:

1. Works cooperatively with others, keeps others informed of necessary and factual information. 
2. Facilitates the operation of a team of which he/she is leading and fosters collaboration across teams.
3. Works closely with leadership within the Navigation and Quality Department to include the Director, Managers, and other Supervisors. Works closely with leadership to ensure consistency and a positive team environment.
4. Works closely with leadership and staff from other departments within The Resource Exchange to promote teamwork and efficient interagency communication.
5. Provide technical assistance and consultation on pertinent areas of expertise to others within the agency.
6. Progressive and critical thinking to identify future needs and opportunities; identifies problems, obstacles, or opportunities and takes action to address issues.
7. Demonstrates a willingness to address problems and concerns in a professional and productive manner.
8. Navigates systemic barriers to service delivery to reduce negative impacts for people served.
9. Actively participates in efforts to streamline and improve internal processes.
10. Assists with completion of regular agency performance reviews as conducted and required by Health Care Policy and Financing (HCPF) and Colorado Department of Human Services (CDHS).
11. Ensures team members complete responsibilities accurately and timely. Team member responsibilities are specific to the position held. Timelines are designated by agency contract, rule and regulation, and TRE policy and procedure.
12. Ensures that all work completed within the team he/she leads is completed through HIPAA compliant practices.

1. Provides open and honest feedback to team members. This may include monthly documentation, review of team member’s work, performance reviews, and disciplinary action.
2. Has a good working knowledge of applicable state and agency data/health record systems. 
3. Remains well informed and in compliance with rule and regulation, operational and communication memos, waiver amendments, and agency contracts as it pertains to the tasks completed by the team members he/she oversees.
4. Demonstrates an understanding of the role of Health Care Policy and Financing, governmental entities, and community resources.
5. Demonstrates an understanding of how team culture impacts interdepartmental relationships and organizational culture both positively and negatively. Works to identify solutions and mitigate negative cultural aspects.
6. Participates in professional opportunities (committees, workshops, conferences, journal readings) based on Supervisors professional development preferences.
7. Is able and willing to cross train to learn other functions within the department to assist in completing other tasks when needed.
8. Initiates, adapts to, explains, and promotes a professional understanding towards operational and systemic changes.
9. The Supervisor is required to have knowledge, understanding and the ability to train for positions in which they oversee.
10. Displays an understanding of departmental budget to include speaking to team revenue generation and expenses.
11. Assists with contract fulfilment through completion of contract deliverables, invoicing and reconciliation of billing on a monthly/quarterly basis as assigned.
12. Engages in regular review of TRE Policy and Procedure to ensure consistency between rule and regulation, contract, and operational memos.
13. Completes HR/Business Office designated duties as it pertains to staff employment to include: approving payroll hours, tracking expense invoices to completion and evaluates the cost effectiveness of all overtime requests.
14. Partners with HR to coordinate FMLA leave, onboarding, performance concerns and termination of staff, and ADA accommodation requests.

Other Duties/Responsibilities:

1. Completes and documents case management activities.
2. Represents agency in a professional manner.
3. Performs driving duties as assigned.
4. Provides coverage to Navigation and Quality staff as needed. 
5. Maintains current certification as applicable.
6. Exhibits professional and safe work practices.
7. Other duties as assigned.

Supervisory Duties:

1. Identifies gaps in learning or training needed to help improve the quality of work being performed by staff he/she supervises. Identifies strengths and assists the staff person in capitalizing and sharing those strengths. 
2. Demonstrates coaching and mentoring by meeting with staff and by attending and observing interactions between them and others.
3. Assists and delegates training of new staff.
4. Mentors staff to equip them with the skills necessary to develop leadership and self-directed abilities.
5. Communicates employee matters to Director of Navigation and Quality.

Job Qualifications:

Education and Experience Requirements:

Minimum:Bachelor’s degree in a human behavioral science or related field of study. If an individual does not meet the educational requirement, considerations may be made if the individual has experience working with long-term services and supports (LTSS) population, in a private or public agency, or has a combination of LTSS experience and education, demonstrating a strong emphasis in a human behavioral science field. Must have at least 1 year of applicable experience. Excellent written and verbal communication skills. Strong advocacy skills. 

Preferred: Working knowledge of Medicaid Waiver programs and requirements; experience working with persons with disabilities. Knowledge of and experience working with community resources and resource development. Extensive knowledge of leadership principles, techniques, practices, and their application to complex casework, group work, and community issues.

Material and Equipment Directly Used: Computers/tablets, Printers, Copy Machines, Personal Vehicle, telephones, Cloud based systems and software, etc.

Working Environment/Physical Activities: Office, community, private residences, commercial properties, and virtual environment settings. Moderate physical activity required, such as walking, sitting, standing, and lifting up to 20 pounds. A working vehicle, valid CO driver’s license (unless active Military family), and minimum insurance levels ($100,000/$300,000/$100,000 liability coverage) are required.

This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with this job. Therefore, The Resource Exchange reserves the right to amend and/or modify this job description at any time and provide job specific expectations for specific Service Coordinator tasks. The Resource Exchange also reserves the right to stipulate hours of employment; work schedules may be changed to respond to business requirements.

The Resource Exchange is committed to affording an equal employment opportunity to qualified individuals regardless of their race, color, religion, national origin, sex, sexual orientation, gender expression, gender identity, age, height, weight, disability status, veteran status, military obligations, and marital status. We are also committed to conforming with the content and spirit of applicable Equal Opportunity and Affirmative Action laws and regulations. This policy applies to recruiting, hiring, training, education, promotion, compensation, benefits, termination, and all other privileges, terms, and conditions of employment.