POSITION SUMMARY:

Represents the resort to the guest throughout all stages of the guest’s stay. Responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. Primary responsibilities include: driving guests to designated locations, assisting guests with luggage, maintaining vehicle cleanliness, and concierge duties. Knows the location of rooms as well as the activities and services of the property.

ESSENTIAL JOB FUNCTIONS: Essential duties and responsibilities include the following:

• Possess strong analytical and navigational skills with the ability to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances.
• Possess and develop a thorough knowledge of the room locations, types of accommodations available.
• Develop detailed knowledge about the resort staff, services and hours of operation in all departments of the resort.
• Use proper telephone etiquette and follow established standards for answering all phones.
• Read and initial memorandums to keep updated on all current information.
• Attend department and training meetings as required.
• Report any unusual occurrences and/or requests to management.
• Know safety and emergency procedures and how to act upon them.
• Maintain the cleanliness and neatness of the shuttle buses.
• Maintain exceptional personal appearance at all times. Wear the uniform assigned by management including name badge.
• Know who to contact to assist guests for each departmental need.
• Develop a good knowledge of the resort to assist guests in finding restaurants, golf courses, spa, etc.
• Be aware of the surrounding area to assist guests in finding such off property needs as banking, food stores, rental car agencies, gas stations, churches, etc…
• Able to work varied schedule including nights, weekends and holidays.
• Abide by all rules and regulations set forth by the management of the resort and work in a friendly manner with all resort guests/associates, etc.
• Respond positively to supervisory training and development.
• Must be well mannered, display a smile at all times, greet guests and associates when encountered, show appreciation to the guests for being at the resort, show willingness to help guests and associates at all times.
• Must be able to communicate with guests and all members of the staff in a supportive and courteous manner.
• Use all forms, logs and reports provided to help perform and record assigned tasks.
• Attend scheduled training seminars and department meetings.
• Regular and reliable attendance.
• Incorporates safe work practices in job performance.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Maintains a favorable working relationship with all other company associates and purveyors to promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, efficiency and effectiveness.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.
• Maintains a professional standard at Glade Springs to include but not limited to: appearance, verbal discussions, written correspondence and interactions with members, associates and guests. Does not discuss confidential items with fellow associates or work related issues with members or guests.
• Other tasks as assigned by the Front Desk Manager.

QUALIFICATION STANDARDS:

To perform this job successfully, an individual must have a valid driver’s license and in some cases be CDL certified. Individual must also be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individual must possess outstanding customer service skills.

Education and/or Experience:

High school diploma or equivalent. Must be able to read, write and speak English. Prior shuttle experience preferred.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customer or associates of organization.

Disclaimer: The above statements are intended to describe the general nature of the work being performed. They are not intended to be construed as an exhaustive list of all reasonable assignments, responsibilities, duties and skills required of personnel so classified.

Physical Abilities: The physical abilities described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Average physical mobility, which may include moving from place to place in all areas of the Resort.
• Average physical agility, which includes standing, sitting, stooping, bending, squatting, reaching, seeing, carrying, hearing, talking, thinking, and learning regarding the job.
• Average physical strength to handle office materials and tools.
• Average physical strength to handle less than 20 pound objects.
• Average dexterity of hands and fingers.
• Average coordination, including eye-hand, hand-foot.
• Average to high endurance.
• High concentration/intensity.
• High complexity of decision making.
• High ability to organize workload to determine priority of duties as related to the specific job title. Includes good communications skills, team work, and the ability to work on own.

Work Environment:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is occasionally exposed to heat and/or cold temperatures. The noise level in the work environment is usually moderate.