Job Summary

The Client Operations and Configuration Coordinator primary function is to implement and maintain all client and system applications to support specific operational processes. They will also support Client Specific operational projects and serve as a backup for other Product Support functions.

Hours: Day shift, 40-hour work weeks. During training, 8am - 5pm. Flexible schedule options available between 7am - 7pm after six months of employment.

Setting: Professional office environment with remote opportunity available after six months of employment based on performance.

Compensation: This is an exempt position at a very competitive salary. Our comprehensive benefit package includes health and dental benefits, short-term disability plans, 401k with company matching, paid time off policy and more. We also offer an onsite gym, cafe, and coffee shop.

Training: The Rawlings Company takes great pride in providing exemplary training and development program, including policies and procedures, state-of-the-art proprietary systems, and many other tools to place new employees on the path to success.

Responsibilities

• Implement and maintain all PIVOT configurations. Assist in testing and rollout of new system.
• Assist Distribution and Product Support Manager in establishing proper settings for new clients in SMART and ACT and complete testing.
• Assist Distribution and Product Support Manager with oversight and maintenance of letter production in SMART & PIVOT to include setting up new letters, revising existing letters, and overseeing production rollout and testing. Implement letters into PIVOT during rollout.
• Maintain Restriction Application in support of PIVOT, defining how process is being built and ongoing support once in production.
• Maintain and implement scrubbing exception to support Operations
• Backup support for processing requests in ACT and SMART from Audit floor through ACT Mail box.
• The ability to work at our Facility and maintain our regular work schedule of Monday through Friday.

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience in the health insurance, related fields, which would provide the necessary knowledge, skills, and abilities to successfully perform the work .
• Experience in audit division preferred
• Experience in healthcare preferred
• Knowledge of SMART and ACT Systems
• Above average oral and written communication skills required
• Proficiency in Microsoft Office programs, specifically Excel
• Attention to detail, ability to multitask, adapt quickly to change and demonstrate flexibility.
• Professional in dealing with Audit management, Auditors, Client Services, Finance, Qualifications and Appeals and any other individual with whom this position interacts. This applies equally to personal, written or telephone contact.

Physical Requirements

• Frequently remains in sitting position for long periods of time to perform duties.
• Frequently concentrates for long periods of time, paying close attention to detail.
• Frequently uses and views the computer using fingers, hands, and vision.
• Frequently works in a well-lit, tempered environment.
• Occasionally moves through office to communicate with other employees

*Equal Employment Opportunity. It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification.
*The Rawlings Group is an employment at will employer.