The Professional Group is actively seeking experienced Passenger Service Supervisor for a leading South American carrier, LATAM Airlines Group. This position will be working out of the Los Angeles International Airport. See below for full details and come join us!

Objetive:

Oversee the operation, making sure the employees provide a Customer Service with the Company standards in all areas including check-in, Gates and arrivals.

Main functions:

· Coordinate and supervise the service provided by the provider to passengers at check-in, boarding and flight arrivals.

· Coordinate the operative and informative briefings.

· Coordinate with the service provider on schedules and role assignments accordingly.

· Prepare contingency and response plans for emergencies.

· Supervise the customer service provided at the counter, boarding, arrival and luggage services.

· Supervise the functions associated with the closing of the flight.

· Prepare shift reports.

· Respond to passengers’ complaints.

· Lead Airport’s Management projects.

· Perform other activities of similar nature according to the needs of the department

Requirements:

• 1 - 2 years of supervisory experience.
• Must have previous experience in an appropriate career path.
• MS Office: Word, Power Point, Excel, Outlook.
• Proficient in Sabre.
• Bilingual: English and Spanish, Portuguese is a plus.
• Availability to work in shifts (100%).
• Availability to be on-call.

Benefits

• 401(k)
• Health insurance
• Dental/Vision insurance
• Life insurance
• On-the-job training
• Paid time off (vacation, sick days,holidays)
• Referral program
• Travel benefits

Job Types: Full-time, Contract

Pay: $34.72 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Rotating shift
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Required)

Language:

• Portuguese (Required)
• English (Required)
• Spanish (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Relocate:

• Los Angeles, CA 90009: Relocate before starting work (Required)

Work Location: In person