This position is seasonal that ends September 15th, 2024:

• Full-Time days/hours: Thursday - Sunday - 10 hr. shifts (estimated to be 8am - 6:30pm)

ABOUT THE JOB:

As a Ride Guide - Retail at The Pro’s Closet, you will provide personal and engaging customer service in our retail location at our headquarters in Louisville, CO. You will work closely with customers and other TPC departments to create an exceptional customer experience, maintaining a positive and helpful attitude. As part of a small, dynamic team, your flexibility and willingness to help will play a key part in TPC’s mission to disrupt the bike industry. You will be part of a proactive team environment that involves a “continuous improvement” approach to everything we do.

This is an exciting opportunity to apply your technical experience across the highest quality of bikes spanning all years, makes, and models. You are a people person, and are able to uncover all the customer’s needs through conversation, and using your product knowledge and cycling experience to build the perfect solution while driving sales.

Staying organized in a busy work environment, working individually and as part of a team, and some heavy lifting of 50 lbs or more will all be a part of the role, as well as regularly working in the warehouse.

WHAT YOU’LL DO:

• Provide a world class customer experience in our retail location at our headquarters in Louisville, CO 
• Assist in uncovering Customer Facing opportunities and helping to implement initiatives that move the Flagship Experience forward with a solutions-oriented approach 
• Assemble and verify safety for bikes that are sold according to our certified pre-owned processing standards
• Assist customers with product, compatibility, and fit questions for our entire online catalog
• Responsible for restocking, merchandising, and managing inventory digitally and physically
• Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
• Communicate positively about the brand at all times, be a TPC Ambassador and bring to life our core values
• Ability to quickly and accurately diagnose technical customer inquiries and resolve or escalate appropriately
• Demonstrate proficiency with our computer systems and software i.e. scheduling software, POS, and customer messaging systems
• Maintain a clean work environment and uphold our standard of daily standardized work when not selling
• Potentially assist with our courier program by picking up bikes from our local customers
• Due to business needs there will be times when floating to Operations and or Customer Service and assisting will be needed
• This position is available for a shift of Thursday - Sunday work between the hours of 8:00 am to 6:30 pm (10 hr. shift) 
• Show a strong ability to work collaboratively in person and with remote teams

ABOUT YOU:

• 2 - 3 years of experience working in the cycling industry on the retail, service, and/or manufacturer side 
• You have a deep technical bike and component knowledge
• You consider yourself a “people person” and have strong people skills; a good communicator, approachable and engaging
• You have a proven track record of delivering results and the drive to exceed expectations
• You have a strong knowledge of, and are comfortable using, computers, systems, and applications
• You are able to remain flexible and agile to meet business needs
• Must have a valid driver’s license and clean driving record
• A positive and professional attitude and a consistent work ethic, must be self-motivated and work well alone as well as on a team in a shop/warehouse and office atmosphere.
• Must be comfortable in a fast-paced, changing environment
• Enthusiastic about the outdoor/cycling industry, the people it attracts, and all the gear!
• Must be physically capable of bending, squatting, and repetitive hand and wrist movements, including twisting and lifting 50 lbs. regularly and 75 lbs. occasionally. Also must have stamina to stand 8 hrs/day

THE PERKS OF WORKING AT TPC:

• Salary Range: $21 - $24/hr. depending on experience; this position is also eligible for sales commission
• 401k with generous company matching after 90 days of employment 
• Paid holidays and paid sick leave
• A fun, relaxed, and flexible work environment in our Louisville, CO location
• In-person: This role is 100% in-person at our Louisville, CO location. 
• Monthly all-hands company meeting keeps you engaged and connected to the business and your team members
• A culture of transparency with regular updates on company performance
• Group rides and amazing industry discounts