Position Overview

A Community Ambassador is a trusted member of and/ or has unusually close understanding of the community served. This trusting relationship enables the Community Ambassador to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery.

A Community Ambassador also builds individual and community capacity by increasing the knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support and advocacy.

Location and Hours of Position

The general office hours for this position is Mon-Fri 8:30 AM-5:00 PM. The position is located in Jefferson County.

Education/Experience Requirements

• High school diploma, or GED.
• At least 3 years of experience directly related to the duties and responsibilities related to the job.
• Certified Community Health Worker in PA or be willing to work towards it
• Possession of a valid driver's license.

Additional Job Qualifications/Skills

• Strong interpersonal and communication skills
• Ability to work with a wide range of areas in a diverse community.
• Creative and analytical thinking
• Computer Skills

Duties

• Cultural Mediation among individuals, communities and Primary Care Home.
• Provide culturally appropriate health education/information
• Provide assistance with healthcare system navigation.
• Provide coaching and social support.
• Advocates for individuals and communities
• Build individual and community capacity
• Implements individual and community assessment.
• Conducts outreach
• Participates in evaluation and research
• Explores each person's specific barriers to receiving care and works with those necessary to develop and implement an individual plan to address barriers.
• Provides emotional support, validates patients’ feelings, asks open-ended questions, and listens reflectively.
• Interviews individuals about their health concerns, including survival and social concerns such as parental stress, nutrition, access to medical care, crime, domestic violence, mental health, and substance abuse.
• Provides links to supportive community resources and tracks referrals made to local programs to address patient-identified community and policy issues affecting disease management.
• Explores each patient’s specific barriers to receiving care and develops and implements an individualized plan to address these barriers, such as scheduling appointments, resolving insurance, accompanying patients to follow-up appointments, and making home visits.
• Acts as a consultant to underrepresented groups.
• Research and provide expertise on best practices and leading methodologies related to diversity, equity and inclusion in healthcare.
• Research and support evidence-based strategies to address health inequities.
• Develops and maintains professional and collaborative working relationships with other PHN departments and staff, supporting services across the Network.
• Create and maintain key community contacts through networking, community events, etc. to further build capacity to increase health equity within and surrounding the assigned regions.

Benefits - Eligible for health insurance benefits IMMEDIATELY upon hire

• Medical/Dental/Vision (Employee and Family plans available, eligible immediately upon start date!)
• Employer Paid Short Term disability
• Employer Paid Life Insurance
• Retirement Plan
• Paid Time Off
• 8 Paid Holidays
• College Savings Plan
• Fitness Center Membership Reimbursement
• ID Shield & Legal Shield
• Volunteer Time off Program

Our unwavering dedication to patient-centered care is evidenced by our prestigious awards and accreditations. With the Joint Commission Accreditation, we adhere to the highest standards of safety and quality in healthcare, ensuring top-notch services that surpass industry benchmarks. Some additional achievements that exemplify our commitment to optimal health and wellness include:

• Patient Centered Medical Home Accreditation

• Age Friendly Care Health System Participant

• HRSA Community Health Quality Recognitions in COVID-19 data reporting, advancing health information technology for quality, and continued implementation of the Primary Care Medical Home care model.

• Ranked an impressive #5 in the Government & Non-Profit sector by Inspiring Workplaces of North America for 2023.

Primary Health Network is an Equal Opportunity Employer (EOE)

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