As the Director of IT for Millennium Print Group you will be responsible for developing and managing an organization that demonstrates a culture of customer service, process orientation, and cost-effective management of services and resources by aligning with industry standards for Infrastructure Management, Service Management, Business applications and Manufacturing. You will build an IT operations organization that is focused on meeting customer SLAs, while balancing the cost of supporting internal back-office functions. Effective cross-location collaboration and management is essential to success in this position. Demonstrated ability to lead a team that is accountable for all aspects of service availability, reliability, quality, and capacity.

What You’ll Do

• Develop and maintain a roadmap to achieve objectives of the business with the use of efficient processes and technology
• Partner with leadership and key stakeholders to understand business imperatives, establish priorities, and guide the vision for an agile team that delivers predictable, high-quality outcomes.
• Evaluate and recommend tools, technologies, and processes to build a quality, modern platform that scales, ensuring overall architecture fits the business problem
• Determine the best support structure for all systems whether that is using internal or external teams

• Implementing partnering and managing outsourcing partners for infrastructure support services
• Management of specific services includes measuring, reporting, and tracking customer satisfaction; monitoring for SLA variances; measuring, reporting, and tracking service performance; developing and reviewing cost models used for billing; and developing and implementing opportunities to continuously improve IT service quality.
• Create and maintain all technical documentation supporting Infrastructure management and IT Operations delivery. 
• Works closely with VP and IT Leadership team to develop and implement a world class IT environment.
• Collaborate with the Information Security team to ensure current and future technology is secure

• Management of all aspects of IT systems including long-range strategy planning, implementing annual roadmaps, managing team resources, optimizing operational processes, management reporting, and related continuous improvement.
• Prepare effective business cases for systems improvements and/or alternative new systems, clearly articulating non-financial and financial benefits and costs, and influencing various stakeholders effectively.
• Manage a team, which includes hiring, performance management, assigning work, and training

What You’ll Bring

• 10 years of experience in IT service operations
• 10 years of system solutions delivery experience.
• 10 years of experience managing a team of technical experts
• 3 years of supporting manufacturing systems
• Organizational Awareness: Can rapidly develop and maintain in-depth organizational awareness of IT and its business and technology partners.
• Excellent analytical abilities, project coordination, and time management skills, with the ability to work on multiple projects simultaneously
• Excellent verbal and written communication skills.
• ITIL certification highly desirable.

How You Will Be Successful

• Innovative: Encourages diverse thinking to develop fresh ideas that provides solutions to workplace challenges and opportunities.
• Customer Focus: Continuously paying attention to internal and external customer needs and adapting as they evolve to exceed expectations.
• Impact and Influence: Persuades, negotiates, and convinces others to gain the support and commitment of others for an idea, agenda or direction.
• Global Perspective: Understands globalization and the interconnective nature of the world. Appreciates and leverages the capabilities, insights and ideas of all individuals; knows how to work effectively with individuals of diverse backgrounds, styles, abilities and geographies.
• Resourceful: Finds ways to get things done efficiently and effectively to accomplish goals and redefine what is possible.
• Action Oriented: Seizes opportunities, takes on tough challenges and drives ideas and plans forward with a sense of urgency, high energy and enthusiasm. Able to pivot to solution focus and inspires others to do the same.
• Analytical Thinking: Uses logical reasoning to systematically, analyze, diagnose and resolve issues using data.
• Excellence (Quality): Maintains and promotes high standards, seeking ways to improve products and services and encouraging others to do the same, resulting in quality deliverables.
• Collaborative: Develops, maintains, communicates, and strengthens partnerships with others inside and outside the organization to achieve goals and positive results.
• Decision Making and Accountability: Makes decisions with a balance of speed and quality. Takes responsibility and considers all relevant factors and input to make timely and well-informed decisions, actions and outcomes.

What to Expect

• Implementations, upgrades, and maintenance work are performed off hours.
• The role will support both Bellevue, London, and other offices as we grow which will require a flexible schedule that can start early in the morning or go a little later into the evening.
• MPG offers a competitive compensation commensurate with experience and benefits package which includes medical, dental, vision, life, disability plans, paid time off, company paid holidays, 401k, and various other insurance plans. All of this is included in a business casual work environment. 
• RELOCATION PACKAGE WILL BE CONSIDERED FOR THIS POSITION FOR THE SUCCESSFUL CANDIDATE IN ACCORDANCE WITH IRS REGULATIONS.

For more information, please visit our Company Website at www.mprintgroup.com

Millennium Print Group is an Equal Opportunity Employer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

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