Job Title: Guest Services

Company: The Pickle Guild - Indoor Pickleball Club

Location: Mesa, AZ

Job Description:

The Pickle Guild is seeking a dynamic and friendly Guest Services Associate to join our team. As the first point of contact for our members and guests, you will play a crucial role in providing excellent customer service and creating a welcoming environment. If you are passionate about pickleball and enjoy interacting with people, we invite you to apply for this exciting opportunity.

Responsibilities:

Customer Service

• Greet members and guests with a warm and friendly attitude.
• Assist with inquiries, provide information about club services, and address member needs.

Membership Management

• Process new membership applications and renewals.
• Maintain accurate membership records and update information as needed.

Court Reservations

• Manage court reservation system and assist members with booking courts.
• Ensure smooth transitions between court sessions and resolve any scheduling conflicts.

Payment Processing

• Handle cash and electronic payments for court reservations, memberships, and merchandise.
• Keep accurate records of transactions and provide receipts as needed.

Facility Oversight

• Monitor the Front Desk area and ensure it remains clean and organized.

• Report any maintenance issues to the appropriate department.

Communication

• Effectively communicate club policies, events, and promotions to members.
• Respond promptly to emails, phone calls, and in-person inquiries.

Qualifications:

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Basic computer skills and familiarity with reservation systems.
• Enthusiasm for pickleball and a willingness to learn more about the sport.
• Previous experience in a customer-facing role is a plus.

Working Conditions:

• This position may require standing for extended periods.
• Flexible schedule, including evenings and weekends.

How to Apply:

• If you are interested in joining The Pickle Guild team, please submit your resume explaining why you would be a great fit for the Front Desk Associate position. Email your application to info@thepickleguild.com with the subject line "Guest Services Application - [Your Name]."

The Pickle Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an environment for all employees.

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Work Location: In person