Support Specialist - (Part-Time) (Saturday-Sunday 7am - 3:30pm)

Title: Support Specialist

Department: Interim Housing

Project: Cloverfield

Reports to: Program Manager

Schedule: Sat-Sun 7:00am-3:30pm

Status: Part-time, Non-Exempt (Hourly), Non-Management

Benefits: 403b, sick time, vacation time, holidays, EAP, company discounts, anniversary gift, stipends for bilingual and other skills/participations

Summary

A support specialist will act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, laundry schedule, etc. They will respond to clients' needs (in a trauma informed care scope) and assist with other tasks given to support the shelter and other staff members. A support specialist's role is vital to the success and support of the client's and the shelter itself.

Essential Duties and Responsibilities * Act as the first point-of-contact for all immediate client needs and requests such as phone use,linens, water, etc.* Monitor and oversee the floor including communal areas, patios, bathrooms, dorms andshowers, ensuring program guidelines are upheld and that the physical site is well-maintainedand safe, including general cleaning duties* Be visible on the floor at all times and actively engage and welcome clients* Conduct regular, thorough walk-throughs of the facility* Create a supportive environment to ensure client progress towards stability* Attend relevant staff meetings, trainings and retreats as scheduled* Oversee client cubicle/bed area maintenance in a trauma-informed manner* Facilitate a client engagement activities, such as groups or other activities* Complete incident reports, update shift logs, and document in HMIS, as needed and emailrelevant documents/updates before the end of each shift* Develop effective, trusting relationships with clients and use a client-centered approach thatincludes motivational interviewing, harm reduction, and trauma-informed care* Intervene during crises to actively de-escalate situations, with client and staff safety in mind,using non-violent communications skills* Work as part of a team to provide comprehensive, integrated care toindividuals experiencing homelessness, mental illness, and substanceaddiction* Communicate effectively, and in a timely manner, with management, peers, and clients* Maintain client confidentiality at all times, while following agency, state, and HIPAA laws* Other duties as assigned

Qualifications/Requirements: * High school/GED degree* Minimum one (1) year experience in related work* Possess effective customer service skills and the ability to handle difficult situations* Ability to work independently and think critically* Ability to communicate in a language other than English strongly preferred but not required* Ability to act in a professional manner regardless of circumstances* Commitment to improving the community through empowerment and dignity* Familiarity with non-violent crisis intervention* Familiarity with issues faced by population served* Ability to self-motivate and to appropriately organize and motivate others* Computer literate; able to use computerized database system for information management* Ability to work as a team member* Able to obtain and maintain Food Handlers, CPR and first aid certification* Demonstrate an ability to take initiative towards continued professional development