The Penny Ice Creamery | Made From Scratch

www.thepennyicecreamery.com

The Penny Ice Creamery is seeking an incredible, passionate leader to join our organization as a Multi-Location Shop Manager in the South Bay area.

The Shop Manager role is a great fit for a hands-on, ambitious, and organized professional who is excited and prepared to manage and oversee two Penny locations and teams in Santa Clara County.

The Penny Ice Creamery Shop Manager ensures the smooth and efficient daily operations of two specified locations. This person must be a hands-on, dynamic leader who is comfortable in taking full responsibility for multiple shops. The Shop Manager is able to quickly adapt and change gears throughout the day; they are available on a consistent and reliable basis to meet shop needs and staffing needs as they arise.

The Shop Manager works closely with Upper Management to achieve business objectives at the shop level by implementing strategy through a combination of skillful execution and effective leadership. A strong sense of ownership and personal autonomy are required to succeed in this role, as well as the ability to build and nurture vital relationships with team members, vendors, patrons and the surrounding community. This person represents our well-established brand in both Santa Clara County and Santa Cruz County.

Santa Clara County Penny Ice Creamery Locations:

- The State Street Market in Los Altos
- The Town and Country Village in Palo Alto

Job Duties & Requirements

Staff Management

• Train, manage, coach, and discipline staff; upholding expectations of excellence
• Ensure smooth daily operations at all times
• Schedule staff and analyze labor cost on a weekly basis
• Communicate with staff regularly; perform weekly check-ins to ensure success
• Be the first point of contact for staff inquiries, questions, and concerns
• Monitor and manage staff breaks
• Conduct working interviews to assess potential candidates
• Anticipate future staffing needs; strategize with Upper Management
• Monitor staff adherence to business policies and take corrective actions as needed
• Build and maintain a strong, hands on managerial presence in multiple shops

Guest Service Management

• Demonstrate excellence, warmth and professionalism in all guest service interactions
• Serve as a brand ambassador for The Penny Ice Creamery; proudly represent the core values of the business
• Uphold The Penny Ice Creamery reputation and that of The Glass Jar, Inc.
• Resolve delicate guest service situations with poise and professionalism

Inventory Management

• Oversee product quality at multiple locations
• Conduct weekly paper goods inventory at multiple locations and place orders as needed
• Conduct regular kitchen and ice cream inventories for multiple locations
• Coordinate deliveries of product across locations using requisition protocol
• Monitor & order apron, towel, sanitizer and soap inventory as needed
• Monitor inventory for all products or items at multiple locations as needed

Shops Management

• Ensure health safety protocols are followed at multiple shop locations; ensure shop and staff preparedness for impromptu health inspector visits
• Oversee daily shop upkeep to maintain an impeccable presentation
• Maintain and troubleshoot essential equipment, communicating any major issues to Upper Management
• Manage change banks; Monitor deposits and cash reconciliation for accuracy
• Make cost-cutting and efficiency recommendations to Upper Management based on regular assessment

Benefits & Perks Include:
Medical/Dental/Vision Insurance
Competitive Compensation
Paid Time Off
Opportunities for Advancement
Company Outings & Gatherings
Discounts at Select Local Businesses
CalSavers Retirement Savings Program
Paid, Hands-On Training
Ice Cream and Coffee!

The Glass Jar, Inc. is a farm-to-table restaurant group established in Santa Cruz, CA with a focus on the nexus of food and community. The Glass Jar, Inc. owns and operates The Penny Ice Creamery, The Picnic Basket, and various community events.

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Equal Employment Opportunity Statement
At The Glass Jar, Inc., we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. The Glass Jar, Inc. believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Job Type: Full-time

Pay: $68,000.00 - $73,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year
• 2 years

Restaurant type:

• Fast casual restaurant

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Application Question(s):

• Tell us three unique things about yourself! Can be life experiences, passions, accomplishments, etc.
• Why do you want to be a Shop Manager in our organization?
• How do you foster great hospitality and service?
• What makes an effective leader?
• When would be your Start Date? Are you currently employed?
• Where are you located?
• Are there any upcoming times/dates that you CANNOT work in the next six months (vacations, trips, moving dates, etc.)?
• Should we consider you for any other open positions at The Glass Jar, Inc. (The Penny Ice Creamery/ The Picnic Basket)?

Experience:

• Leadership: 2 years (Required)
• Management: 1 year (Required)
• Food industry: 1 year (Required)

Work Location: In person