JOB DESCRIPTION

Supervise and Coordinate the Credentials Department to maintain a smooth operations coinciding with the mission and goals of the Palm Springs Short Film Festival.

ELEMENTS OF THE POSITION

• Oversee the creation, printing, and distribution of all festival passes.
• Gather customer information and input into database
• Be on-site in during peak times
• Oversee and distribute information to pass holders
• Work with operations team to schedule pass pick-up dates, times, locations
• Supervise, train and direct Credentials Assistant to perform similar duties
• Schedule and supervise volunteers to assist with administrative tasks
• Collect and re-size photos for passes
• Issue replacements or invalidate lost and/or stolen passes
• Maintain inventory and supplies
• Respond to and resolve customer complaints and issues regarding passes

ABILITIES REQUIRED

• Good knowledge of customer service and selling methods
• Knowledge and experience in supervisory and management practices
• Excellent interpersonal, written and verbal communication skills
• Strong organizational skills and experience with confidential information
• Experience with a reserved seat ticketing system; implementing and monitoring sales and promotions

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.