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Call Center Representative
The One Agency Detroit, MI
$45k-57k (estimate)
Full Time 3 Weeks Ago
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The One Agency is Hiring a Call Center Representative Near Detroit, MI

Job Title: Call Center Representative

Company: The One Agency

Location: Detroit, MI

About Us:

At The One Agency , we understand the intricacies of tax laws and the importance of accurate financial planning. Our team is dedicated to providing personalized tax consultation services that cater to your unique needs, ensuring compliance while optimizing your financial health.

Job Description:

We are seeking a motivated and customer-focused Call Center Representative to join our team in Detroit. The Call Center Representative will be the first point of contact for clients, providing outstanding service and support to address their insurance needs and inquiries.

Pay range:
$19.50 - $30.00 hourly

Responsibilities:

  • Answer incoming calls from clients, providing information about insurance products, coverage options, and pricing.
  • Assist clients with policy inquiries, billing questions, claims processing, and other insurance-related issues.
  • Document client interactions and transactions accurately and thoroughly in the company's CRM system.
  • Identify opportunities to upsell or cross-sell additional insurance products based on clients' needs and preferences.
  • Follow up with clients as needed to ensure satisfaction and address any outstanding issues or concerns.
  • Collaborate with internal departments, including underwriting, claims, and sales, to resolve client inquiries and provide comprehensive support.
    • High school diploma or equivalent; associate's degree or higher preferred.
    • Excellent communication and interpersonal skills.
    • Strong problem-solving abilities and attention to detail.
    • Proficiency in computer skills, including Microsoft Office and CRM software.
    • Ability to multitask and prioritize tasks in a fast-paced environment.

    Benefits:

    • Competitive salary
    • Health, dental, and vision insurance
    • Retirement savings plan
    • Paid time off and holidays
    • Opportunities for professional development and advancement

    Job Summary

    JOB TYPE

    Full Time

    SALARY

    $45k-57k (estimate)

    POST DATE

    05/23/2024

    EXPIRATION DATE

    06/11/2024

    Show more

    The One Agency
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    The job skills required for Call Center Representative include Call Center, Problem Solving, Microsoft Office, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.

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    The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.

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    If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.

    Step 1: Understand the job description and responsibilities of an Accountant.

    Quotes from people on Call Center Representative job description and responsibilities

    Call center representatives must be professional throughout each phone call and to other call center employees.

    02/12/2022: La Crosse, WI

    Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.

    01/09/2022: High Point, NC

    A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.

    12/14/2021: Galveston, TX

    The representatives should also use their problem-solving skills to resolve customer queries effectively.

    01/05/2022: Sioux City, IA

    The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

    12/26/2021: Greensboro, NC

    Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

    Career tips from people on Call Center Representative jobs

    Working as a call center representative requires a fast typing ability.

    12/22/2021: Orange, CA

    Perfect for Call Center Representatives with two to five years of experience.

    12/20/2021: Roanoke, VA

    Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.

    02/10/2022: Greenville, MS

    Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.

    02/28/2022: Jamestown, NY

    Previous call center experience preferred but not required.

    12/17/2021: Greenville, MS

    Step 3: View the best colleges and universities for Call Center Representative.

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