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Job Title :

Patient Representative - 3rd Shift The James Cancer Hospital

Department : Scope of Position

Scope of Position

The Ohio State University Medical Center is committed to enhancing the quality of care provided to patients and families.

This position is responsible for providing family support, education, mediation / issue resolution, project support, and patient information in the public spaces so that optimal quality and communication can be achieved.

This position supports the development, implementation and coordination of programs and services that promote positive patient relations and patient / family satisfaction including promoting customer service behaviors.

Position Summary

The Patient Representative functions include responding to family and visitor concerns through empathetic verbal communication skills.

The Patient Representative provides proactive customer service interventions by anticipating the needs and feelings of families and visitors.

The Patient Representative utilizes, as necessary, interpersonal, diplomacy, and conflict management skills, and service recovery approaches.

Effective and timely communication is the primary tool and goal of the Patient Representative. Because the lobby and visitor lounge environment can sometimes become overwhelming and confusing to families and visitors, the Patient Representative, actively communicates family issues, questions, and concerns;

regular rounding, and facilitates communication and updates to families and visitors. The Patient Representative will be responsible for providing important non-clinical information to families and visitors.

Minimum Education Required

HS Graduate or Equivalent or equivalent combination of education and experience

Bachelor's Degree or equivalent combination of education and experience preferred

Required Qualifications

Must be available to work 3rd Shift Hours at The James Cancer Hospital

Experience equivalent to 2 years of full-time employment in a clinical or critical care area role preferred

Evidence of customer service skills / training and ability to collaborate with a variety of individuals across the organization

Evidence of highly refined interpersonal skills, skills in conflict resolution, problem solving, program planning, and writing and verbal communication skills

Our Comprehensive Employee Benefits Include

An array of retirement plan options, each with a generous employer contribution.

Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.

Paid vacation and sick leave, including short and long-term disability and paid parental leave.

Tuition assistance

And much more!

Explore our extensive benefits

Work-life : Flexible and remote work arrangement opportunities where applicable, childcare program, and access to educational, athletic and cultural events.

Retirement : State pension and alternative options with competitive employer contributions, as well as optional supplemental plans.

Health : Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming.

Time off : Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available.

Financial : Tuition assistance for employees and their dependents, adoption assistance and discounts with preferred vendors and university partners.

Wellness : Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.

Last updated : 2024-04-27