What You Will Do

A Guide (Brand Ambassador) is the face of the brand to our retail customers and is responsible for creating a best in class customer experience in the store. As a Guide, you will actively engage with a diverse and often large group of people, using your product, brand, activity and community knowledge to ensure each customer has a memorable positive experience in the store. You will serve as part of a team ensuring that customer engagement is the top priority, while also assisting in the daily visual and operational maintenance of the store.

How You Will Make A Difference

· Utilize all store programs including but not limited to The Customer Experience Program, Product and Activity based learning models to provide a high level of personalized customer engagement

· Serve as a one stop resource for customers providing them with relevant product, community, and activity based knowledge and recommendations

· Demonstrate a willingness to learn and to share relevant activity, community, and product knowledge to create a memorable and valuable experience for the customer

· Achieve sales and productivity goals by utilizing all available resources to meet the customers’ needs

· Assist in the execution and maintenance of visual directives and standards, including but not limited to merchandise presentation, housekeeping, product replenishment

· Assume cashier duties as needed

· Assist in the execution of all Loss Prevention initiatives

· Assist in the overall visual and operational maintenance of the store

Job Type: Part-time

Shift:

• Day shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Work Location: In person