**Shipping & Receiving Clerk - Jaguar Land Rover of Sacramento**

Sacramento, CA **SHIPPING & RECEIVING CLERK**

**JOB DESCRIPTION**

We are looking for an experienced Shipping & Receiving Clerk to join our world-class team.

Our ideal candidate exhibits a can-do attitude and approaches his or her work with vigor and determination. Candidates should have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment and be excellent at multi-tasking.

**SUMMARY**

The Shipping & Receiving Clerk provides support to the Department in the capacity as outlined below.

**QUALIFICATIONS**

* Drivers License

* Clean DMV

**EDUCATION**

* High School Diploma (Preferred)

**ESSENTIAL JOB FUNCTIONS**

**SHIPPING & RECEIVING ROLE**

* Ensures that we receive all products that are listed on vendor packing slips.

* Ensures that part numbers on the parts match part numbers on the packing slips.

* Documents any error in deliveries.

* Ensures that all backorder parts are documented and filed.

* Ensures that all customer parts are stored in correct special order bins (S.O.B.).

* Ensures that all parts that need to be shipped are shipped out that day.

* Checks in all returns from U.P.S. and other shipping companies.

* Ensures that work area is kept neat and clean, and back area is neat and clean.

* Ensures that all cardboard is broken down and in dumpster daily.

* Ensures that all C.O.D. shipments are received and signed by office.

* Helps parts stocker when time permits.

* Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.

* Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.

* Answers phone calls, providing price quotes and other information.

* Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with estimate.

* Provides high level of service to internal and external customers.

* Pulls and fills orders from stock.

* Notifies Parts Manager of out-of-stock parts or shop materials that need immediate attention.

* Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

* Notifies the service advisor and the customer when special ordered parts have been received.

* Notifies the body shop when all parts have arrived and when they will be delivered.

* Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.

* Follows up on back-ordered parts.

* Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

* Replenishes inventory from overstock as needed.

* Makes sure all internal requests for parts are billed on service repair order.

* Ensures that all charge sales are signed by the customer.

* Ensures that all customers receive their copy of the invoice (including credits).

* Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase price can be verified.

* Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.

* Sets up orders for daily shipment, delivery, or pick up.

* Solicits wholesale accounts by phone.

* Keeps front and rear counter areas clean and uncluttered.

* Participates in all training programs that are made available.

* Keeps current on new products and product updates.

* Participates with the Parts Manager in maintaining a lost sales tracking program.

* Maintains a professional appearance.

* Assists in preparing for and performing annual parts inventory.

* Other duties may be assigned.

* Devote himself/herself to insuring satisfaction to customers.

* Attend company meetings as required.

* Maintain a follow-up system that encourages follow through with assigned projects.

* Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

* Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

* Understand the terminology of the business and keep abreast of technology changes in products and services.

* Know and understand the federal, state and local requirements which govern the companys business.

* Follow lawful directions from supervisors.

* Understand and follow work rules and procedures

* Participate in performance management.

* Interact well with others and be a positive influence on employee morale.

* Uphold the companys non-disclosure and confidentiality policies and agreements.

* Work evening, weekend and holiday work hours as required.

**PARTS ROLE**

* Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.

* Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.

* Answers phone calls, providing price quotes and other information.

* Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with estimate.

* Provides high level of service to internal and external customers.

* Pulls and fills orders from stock.

* Notifies Parts Manager of out-of-stock parts or shop materials that need immediate attention.

* Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

* Notifies the service advisor and the customer when special ordered parts have been received.

* Notifies the body shop when all parts have arrived and when they will be delivered.

* Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.

* Follows up on back-ordered parts.

* Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

* Replenishes inventory from overstock as needed.

* Makes sure all internal requests for parts are billed on service repair order.

* Ensures that all charge sales are signed by the customer.

* Ensures that all customers receive their copy of the invoice (including credits).

* Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase price can be verified.

* Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.

* Sets up orders for daily shipment, delivery, or pick up.

* Solicits wholesale accounts by phone.

* Keeps front and rear counter areas clean and uncluttered.

* Participates in all training programs that are made available.

* Keeps current on new products and product updates.

* Participates with the Parts Manager in maintaining a lost sales tracking program.

* Maintains a professional appearance.

* Assists in preparing for and performing annual parts inventory.

* Other duties may be assigned.

**GENERAL EXPECTATIONS**

* Devote himself/herself to insuring satisfaction to customers.

* Attend company meetings as required.

* Maintain a follow-up system that encourages follow through with assigned projects.

* Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

* Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

* Understand the terminology of the business and keep abreast of technology changes in products and services.

* Know and understand the federal, state and local requirements which govern the companys business.

* Follow lawful directions from supervisors.

* Understand and follow work rules and procedures

* Participate in performance management.

* Interact well with others and be a positive influenc