1 JLR Sacramento Service Greeter Job in Sacramento, CA
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JLR Sacramento Service Greeter
$41k-51k (estimate)
Contractor | Consumer Services
3 Weeks Ago
THE NIELLO COMPANY is Hiring a JLR Sacramento Service Greeter Near Sacramento, CA
Brief DescriptionService ConciergeQualifications
Equal Employment Opportunity With The Niello CompanyThe Niello Company is an equal opportunity employer that does not discriminate on the basis of actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation, and related medical conditions), reproductive health decision-making, gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, military and veteran status, domestic violence victim status, political affiliation, and any other consideration protected by federal, state or local law. We support an inclusive workplace where team members excel based on personal merit, qualifications, experience, ability, and job performance.
At-Will EmploymentEmployment at The Niello Company is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the employee or Company. This at-will employment relationship will remain in effect throughout an employee’s employment and may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its employees and does not modify the at-will status of any employee hired via this job posting.
Compensation Range By PositionThe expected pay for this position is $17.00 to $19.00 per hour and may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.
BenefitsThe Niello Company is proud to offer a competitive Benefits package, including Medical, Dental, & Vision plans, to all Full-time Team Members as well as Part-time Team Members who are deemed eligible based on a minimum hours requirement. In addition, TNC offers access to other Benefits such as a Health Savings Account, Flexible Spending Account, Life Insurance, Disability Insurance, 401(k), and an employee discount program. In addition, eligible employees also enjoy paid time off benefits that vary based on position.
- Driver’s License
- Clean DMV
- High School Diploma (Preferred)
- Ability to read and comprehend instructions and information.
- Professional personal appearance.
- Excellent verbal/written communication skills.
- Ability to meet company’s production and quality standards.
- Spend time indoors in air-conditioned areas.
- Sitting on a regular basis.
- Standing on a regular basis.
- Walking on a regular basis.
- Bending, twisting and/or stooping infrequently.
- Kneeling and/or squatting infrequently.
- Lifting 25 lbs. to 50 lbs.
- Infrequently reaching and/or lifting overhead.
- Infrequently climbing stairs.
- Repetitive hand/finger movement on a regular basis.
- Grasping/grabbing with hands infrequently.
- Pushing and pulling.
- Determine management, production and quality requirements by asking questions and listening.
- Attend company meetings as required.
- Maintain a follow-up system that encourages follow through with assigned projects.
- Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
- Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
- Understand the terminology of the business and keep abreast of technology changes in products and services.
- Know and understand the federal, state and local requirements which govern the company’s business.
- Follow lawful directions from supervisors.
- Understand and follow work rules and procedures.
- Participate in performance management.
- Interact well with others and be a positive influence on employee morale.
- Uphold the company’s non-disclosure and confidentiality policies and agreements.
- Work evening, weekend and holiday work hours as required.
- Oversees performance of service drive.
- Oversees customer reception in service drive – trains greeters and porters to provide excellence in relations.
- Handles all incoming service vehicles, greets clients, and gets the service write up process started.
- Manages service drive to insure porters are parking and retrieving vehicles for customers in a timely manner while maintain excellence in communications with customers at all times.
- Tags vehicles as needed and readies those for Accelerated Service.
- Performs quick check alignments on all vehicles coming through drive.
- Installs floor mats, seat covers as needed, and parks all vehicles to be worked on in shop.
- Maintains radio contact with service, detail, AAS bay, and receptionist.
- Oversees the wash bay to insure vehicles are being washed in a timely and efficient manner thereby eliminating any idle time.
- Conducts quality control inspections of completed customers’ cars to insure they are washed and vacuumed with windows cleaned properly.
- Oversees the loaner car fleet to insure vehicles are clean, refueled, and staged for a quick and seamless loaner process.
- Oversees the process of repair orders being taken to the team leaders as well as returned from the shop and given to the proper service advisor or warranty department representative as appropriate.
- Monitors schedules and tasks appointed to greeters and porters to include recommending changes or additional tasks as needed.
- Contributes to an increase in the CSI/NPS by continually providing exceptional service to all customers from drop-off to pick-up.
- Increases the efficiency of the service drive through better organization of duties and tasks continually making modifications and adjustments as needed.
- Retrieves vehicles for clients arriving to pick up, thanks clients for their business.
- Assists with getting clients into courtesy loaner vehicles.
- Prints appointments daily, and utilizes report for optimal client greeting experience.
- Provides service shuttle back up when needed.
- Provides excellent client service for our clients, whether external or internal.
- Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
- Completes additional tasks and projects as directed.
Equal Employment Opportunity With The Niello CompanyThe Niello Company is an equal opportunity employer that does not discriminate on the basis of actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation, and related medical conditions), reproductive health decision-making, gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, military and veteran status, domestic violence victim status, political affiliation, and any other consideration protected by federal, state or local law. We support an inclusive workplace where team members excel based on personal merit, qualifications, experience, ability, and job performance.
At-Will EmploymentEmployment at The Niello Company is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the employee or Company. This at-will employment relationship will remain in effect throughout an employee’s employment and may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its employees and does not modify the at-will status of any employee hired via this job posting.
Compensation Range By PositionThe expected pay for this position is $17.00 to $19.00 per hour and may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.
BenefitsThe Niello Company is proud to offer a competitive Benefits package, including Medical, Dental, & Vision plans, to all Full-time Team Members as well as Part-time Team Members who are deemed eligible based on a minimum hours requirement. In addition, TNC offers access to other Benefits such as a Health Savings Account, Flexible Spending Account, Life Insurance, Disability Insurance, 401(k), and an employee discount program. In addition, eligible employees also enjoy paid time off benefits that vary based on position.
Job Summary
JOB TYPE
Contractor
INDUSTRY
Consumer Services
SALARY
$41k-51k (estimate)
POST DATE
05/24/2024
EXPIRATION DATE
06/20/2024
WEBSITE
niello.com
HEADQUARTERS
SACRAMENTO, CA
SIZE
100 - 200
FOUNDED
1990
CEO
CHIP MOORE
REVENUE
$50M - $200M
INDUSTRY
Consumer Services
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About THE NIELLO COMPANY
Alfa Romeo Dealership in Sacramento California for Alfa Romeo sales including the 4C Coupe, 4C Spider convertible, Guilia Quadrifoglio sedan, as well as parts, accessories & service. Close to San Francisco, East Bay & Reno, Nevada.
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