Requirements and Responsibilities:

• Monitor the firm's past due and or delinquent accounts.
• Make outbound calls to recover past due accounts or negotiate a payment plan to collect in installments.
• Answer inbound calls in a timely and friendly manner.
• Evaluate problems and complaints of the callers and provide proper solutions to them.
• Follow-up on delinquent accounts, update and maintain accurate financial records including accounting, receivable and credit records.
• Maintain your accounts thoroughly and proficiently.

Qualifications:

• Competence with Microsoft Office (Outlook)
• 2 years Collections Experience
• Experience with JST software a plus but not required
• Positive demeanor and strong work ethic
• Strong attention to detail; ability to enter precise documentation notes on accounts
• Ability to communicate in a professional and courteous manner
• Detail-oriented, resourceful, and with the flexibility to adapt quickly to change if needed
• Knowledge of FDCPA
• Ability to self-motivate with little oversight
• Bilingual is a plus

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Office

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Work Location: In person