Job summary

An exciting opportunity has arisen for a full time Telephonist to join our busy team based at Regent Point.

• Interview date : 17th June 2024
• 37 hours 30 minutes / week
• Enhanced rate for unsociable hours after 8pm
• 4-week rolling rota, shift pattern will consist of as see below.

Vacancy (30 mins break)

Week

0900-1700

0900-1700

0900-1700

0900-1700

Day Off

1330-2130

Day Off

Day Off

0900-1730

0900-1730

0900-1730

0900-1730

0900-1700

Day Off

0800-1600

1000-1800

1000-1800

Day off

Day Off

0800-1600

1330-2130

1330-2130

1330-2130

1330-2130

1330-2130

Day Off

Day Off

You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

• Responsibilities will include the operation of a PC based switchboard to provide an efficient and effective service to both internal and external callers, with the ability to communicate effectively with confidence and enthusiasm.
• The ability to remain calm, concise, and polite under pressure.

About us

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 16,000 staff and an annual income of £1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve and is equipped to deliver the best service to our patients.

We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Job description

Job responsibilities

• Operate a single service to support the Trust and its agencies, answering all calls for the Trust (Freeman, CAV Acute Services RVI and all community services) connecting calls to the callers' requirements utilising the appropriate resources available via the database , extensions, DECT, pagers mobiles and home numbers.
• To respond to all emergency alarms and contact appropriate personnel.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.

Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS method of payment is a salary deduction from your first months pay.

Person Specification

Qualifications

Essential

Good standard of education (GSCE or equivalent qualification / experience)

Desirable

Knowledge

Desirable

• BT trained or equivalent
• Busy switchboard experience

Skills

Essential

• Good communication skills
• Accuracy skills
• Proven skills on switchboards
• To be able to work under pressure
• To be able to cope in emergency situations
• Ability to understand emergency systems
• Ability to problem solve

Desirable

• PC literate
• Good written skills
• Ability to support staff through continuous development.
• Be able to accept and act upon direct instruction effectively

Last updated : 2024-05-30