47 concierge Jobs in boston, ma
Langham Hotels International Limited is Hiring a Concierge Near Boston, MA
PURPOSE AND OBJECTIVES OF POSITION
Provide exceptional service to ensure memorable stays for all guests while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times. Through proficient knowledge of the city, hotel, procedures/standards and the ability to deliver anticipatory sincere service, increase long term guest loyalty.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ensure highest level of guest service by anticipating guest's needs while maintaining all standards such as Forbes, Langham Brand and Departmental standards
- Communicate and record information acquired in the Concierge department with other departments in a timely manner leading to enhanced guest experience and increased guest loyalty
- Have exceptional knowledge of the city and use it to personalize in assisting requests from each guest
- Provide directions; Make appropriate recommendations and reservations (i.e. restaurants, theater, tours, sporting events) according to guest's preferences, and record information in the systems (Opera and ALICE)
- Supervise bell and door colleagues when Chef Concierge is away from the Concierge desk
- Communicate with the Rooms Division team to follow up and follow through on any pending issue, and leave appropriate records for tracking purposes (i.e. Daily Pass on/Follow up emails, Comments in Opera/ALICE, etc.)
- Reviews daily events and notes group and VIP arrivals, meeting schedules and locations at the beginning of each shift
- Respond to guest requests in a timely fashion delivering outstanding guest service while recording/communicating the information
- Post all applicable charges in a timely manner with required backup paperwork (i.e. Limos, flowers, Porterage, gift deliveries, etc.)
- Record handling of all packages (i.e. FedEx, UPS), requests (Restaurants, Limousine, Newspapers, Shoes, Gifts, etc.) and any situations in appropriate systems such as Opera, Hotsos and ALICE
- Maintain logs and directories for department use. (I.e. auto/limousine rentals, departmental accounting, etc.) and Prepare departmental payment for services rendered
- Report any discrepancies and potential issues to supervisor/Chef Concierge
- Cover Bellman's breaks and assist colleagues in the lobby area (i.e. Service Stylist) to ensure presence in the lobby at all times
JOB KNOWLEDGE, SKILL AND ABILITY
- Must have an excellent knowledge of Boston
- Ability to communicate (read, write and speak) in the English language to the level of mutual understanding with supervisor, colleagues and guests
- Ability to work in a fast paced environment with frequent interruptions
- Digital dexterity; capable of using computers
- Member of Les Clefs d'Or a plus
- Previous experience as Concierge in five star hotel standards preferred
- Previous experience in hotel operations preferred
- Previous experience in working with international colleagues
- College degree preferred
- Proficiency in two or more languages both written and spoken preferred
- CPR certification a plus
Job Summary
Full Time
$35k-45k (estimate)
05/02/2024
05/20/2024
WAN CHAI
50 - 100
1984
KA SHUI LO
$5M - $10M
Business Services
Related Companies
The following is the career advancement route for Concierge positions, which can be used as a reference in future career path planning. As a Concierge, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Concierge. You can explore the career advancement for a Concierge below and select your interested title to get hiring information.
If you are interested in becoming a Concierge, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Concierge for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Concierge job description and responsibilities
The role of personal concierge comprises various tasks like paying household bills, housekeeping, organizing events, making reservations at the hotels and restaurants, moving stuff through relocation, etc.
02/06/2022: Huntington, WV
Other roles and duties of a corporate concierge are to provide personal assistance, social activities, dinner reservation, buying tickets, and making deals with clients.
01/03/2022: Dayton, OH
A concierge acts as a local expert for guests at hotels.
02/08/2022: Monroe, LA
Concierges provide excellent customer service to all hotel guests throughout their stay.
03/01/2022: Amarillo, TX
Concierges use customer service skills to anticipate and meet guests’ needs.
01/18/2022: South Bend, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Concierge jobs
Concierge should reflect a familiarity with how businesses operate.
02/18/2022: Santa Cruz, CA
Concierges must be approachable, empathetic, diplomatic, even-keeled, patient, and discreet.
01/10/2022: Saint Petersburg, FL
A great Concierge doesn’t care how much money they have or how they look, they provide the same quality of service to all their guests.
02/02/2022: Stamford, CT
A great Concierge will tailor every aspect of their guest’s or client’s request down to the last detail.
12/12/2021: Detroit, MI
A concierge should also have extensive knowledge about the local area, perhaps even building relationships with managers at top restaurants so they can secure hard-to-get reservations.
12/15/2021: Brownsville, TX
Step 3: View the best colleges and universities for Concierge.
