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WHAT YOU'LL DO
You are a key member of the Office Experience team responsible for the staff and visitor experience at BCG’s flagship office in Boston.
Serving as the first point of contact for clients and visitors to the BCG office, the Concierge Assistant is valued as the Chief of First Impressions .
In addition to guest management, you will triage meeting support requirements including conference and guest spaces and perform other administrative tasks as necessary.
YOU'RE GOOD AT
Working with many types of people - from clients and visitors, to vendors, employees, and teammates you can adjust your working style to each individual and gauge proper priority levels seamlessly while offering a positive customer experience.
Working in a very tight knit, feedback-oriented, collaborative team setting.
Being a focal point of contact (POC) for the office and being able to direct and facilitate internal and external inquiries in line with office policies
Coordinating meeting support, acting as primary POC for meeting organizers and communicating and delegating meeting needs to appropriate teams (i.
e. Office Services, Catering, IT, Events, Building Security & Management), ensuring day-of is smoothly executed.
Written, verbal communication and interpersonal skills.
Executing detail-oriented tasks with accuracy and efficiency
Flexibly moving between proactive and reactive mode with the ability to make sound decisions in a timely manner
Demonstrating critical thinking and interpersonal skills in an environment that requires juggling competing priorities among a variety of stakeholders
Setting up a high standard of hospitality by providing guidance to colleagues and visitors in a concierge setting, rather than that of a traditional reception desk
YOU BRING (EXPERIENCE & QUALIFICATIONS)
Openness and receptiveness to meeting new people culturally sensitive and have a passion for making guests and colleagues feel at home and welcome with a sense of pride
High emotional intelligence and ability to control emotions, remain patient, and maintain service-oriented behavior while working efficiently in stressful situations
Ability to maintain confidentiality and display professional behavior at all times
Strong organizational and process management skills and are comfortable with multi-tasking and prioritizing within a fast-paced, demanding environment
Bachelor’s degree, or equivalent experience
Proficient computer skills : MS Word, Excel, PowerPoint, Outlook willingness to learn new systems as relevant to the needs of the operation
YOU'LL WORK WITH
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively.
We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
Last updated : 2024-04-30
Full Time
Business Services
$36k-47k (estimate)
05/01/2024
07/30/2024
WESTMINSTER, ENGLAND
100 - 200
1969
WILLIAM JAMES MARTIN BRUCE
$50M - $200M
Business Services
The job skills required for Concierge include Verbal Communication, Confidentiality, Catering, PowerPoint, etc. Having related job skills and expertise will give you an advantage when applying to be a Concierge. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Concierge. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Concierge positions, which can be used as a reference in future career path planning. As a Concierge, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Concierge. You can explore the career advancement for a Concierge below and select your interested title to get hiring information.
If you are interested in becoming a Concierge, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Concierge for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Concierge job description and responsibilities
The role of personal concierge comprises various tasks like paying household bills, housekeeping, organizing events, making reservations at the hotels and restaurants, moving stuff through relocation, etc.
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Other roles and duties of a corporate concierge are to provide personal assistance, social activities, dinner reservation, buying tickets, and making deals with clients.
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A concierge acts as a local expert for guests at hotels.
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Concierges provide excellent customer service to all hotel guests throughout their stay.
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Concierges use customer service skills to anticipate and meet guests’ needs.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Concierge jobs
Concierge should reflect a familiarity with how businesses operate.
02/18/2022: Santa Cruz, CA
Concierges must be approachable, empathetic, diplomatic, even-keeled, patient, and discreet.
01/10/2022: Saint Petersburg, FL
A great Concierge doesn’t care how much money they have or how they look, they provide the same quality of service to all their guests.
02/02/2022: Stamford, CT
A great Concierge will tailor every aspect of their guest’s or client’s request down to the last detail.
12/12/2021: Detroit, MI
A concierge should also have extensive knowledge about the local area, perhaps even building relationships with managers at top restaurants so they can secure hard-to-get reservations.
12/15/2021: Brownsville, TX
Step 3: View the best colleges and universities for Concierge.