Summary

The Store Sales Associates provide the highest level of customer service to guests of The Museum of Flight. This position performs all activities associated with the Museum store floor operation which includes cashiering, stocking merchandise, and ensuring store cleanliness. As a front-line staff member, the Store Sales Associate welcomes guests to the Museum experience, assists customers with purchases, and provides the public with a positive impression. The Store Sales Associate works in the main store, as well as other exit stores, event stores, and pop-up stores on the Museum campus, as needed.

Essential Duties & Responsibilities

1. Warm, friendly, and informative customer service while assisting visitors in person and on the phone.
2. Ring in sales accurately, heavy cash handling and credit card transactions, and balancing register at the end of the day.
3. Be able to help customers in the following areas: Store inventory system and merchandise, the museum collection, daily museum events, museum membership levels, education programs, facility rental opportunities, and customer involvement by becoming a museum member, volunteer/docent or contributor.
4. Keep the work area clean, orderly, stocked, and safe. Clean glass doors, windows, shelves, and merchandise, being aware of safety hazards and guidelines, stock inventory.
5. Perform other duties as assigned by the Retail Operations Manager or Leads.

Qualifications

Education & Experience

• High School Diploma or GED preferred.
• 6 months of cashiering and/or customer service required, 1 year preferred.

Knowledge

• Demonstrated experience using computers and handling cash.

Skills

• Displays courteous and friendly demeanor; demonstrated experience directing and assisting guests.
• Must demonstrate good interpersonal and communication skills.

Abilities

• Proven superior attention to detail.
• Demonstrated experience working with a diverse population.

Licenses and Certifications

• None 

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• This is a flexible position and requires being available various days throughout the work week, including evenings, weekends and holidays. Onsite attendance is essential to perform the duties of this position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be able to lift up to 50 pounds, and stand on one’s feet for long periods of time.
• Requires repetitive wrist movements resulting from cashiering Other physical requirements include the ability to bend, twist, carry, reach, overhead reach, climb, push, pull, walk, stand, squat, and focus in a normal sales and admissions environment.

Benefits

The Museum of Flight offers part-time employees benefits which include 2 weeks of accrued sick leave (80 hours) per year for first 4 years, 10 paid working holidays, 403(b) retirement plan and a 25% discount at the Museum Store. 

Compensation

The hourly range for this position is $20.00 - $22.00 per hour depending on experience. Typically, a Store Sales Associate will start at $20.00 per hour.

Important Information

The Museum of Flight is committed to reflecting the diverse community around us. We continue to listen, learn, and implement change so that we can become a more inclusive organization that addresses bias and inequity, and better serves our communities. We highly encourage persons of color, members of marginalized communities, women, non-binary, and LGBTQIA individuals to apply.

Prior to hire and once an initial offer of employment has been made, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

The Museum of Flight is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran’s status, sexual orientation, or gender identity/expression.

This organization participates in E-Verify.

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