Job description

You will be responsible to motivate and mentor 20 employees. You will be inspiring a team of great people committed to creating a welcoming environment and development of the Mint Culture. Store Managers must have good communication and interpersonal skills, strong leadership and motivational skills with high customer service expectations, and strong conflict resolution skills. You must be a qualified individual who is genuine, dedicated to shaping the cannabis industry, accountable with a strong sense of integrity, and who is driven to make an impact. We are committed to our values and have created a culture of trust which emphasizes working hard.

Essential Duties and Responsibilities:

• Provide leadership and direction to a team of 25-50 people

• Adhere to all cannabis state-specific regulations and laws, execute and enforce compliance efforts.

• Responsible for running and completing daily sales reporting.

• Responsible for maintaining quality customer service by establishing and enforcing company standards, handling customer inquiries, and resolving any complaints.

• In conjunction with Human Resources, oversee the recruiting, interviewing and hiring process to build a team to deliver superior customer service and patient care.

• Oversee dispensary environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching to the team and take action to achieve operational goals.

• Responsible for coordinating inventory audits, assessments of productivity, and of new merchandise in partnership with other departments.

• Establish a schedule for the retail staff on a regular basis including team member time-off.

• Maintain a positive attitude and instill the same in others to promote teamwork.

• Manage through challenging events to keep dispensary operating above standard.

• Participate in ongoing education and professional development opportunities.

• Manage with integrity, honesty, and knowledge that promotes culture, values and the culture of the Mint Cannabis.

• Coordinate and partner with the Marketing Department to analyze metrics and recommend future opportunities.

• Give authorization to a second party and act as witness to employee discipline as well as terminations.

• Supervise the daily operations of the retail store including product orders, cash handling, financial reporting, customer communication, patient education, and building and managing an effective team.

• Provides observations to assist with employee performance reviews.

• Responsible for coordinating operations, merchandising, staffing, training, rewards, discipline, and employee evaluations for the store.

• Provide relief to other employees in any position.

• Responsible for securing the facility when closed, maintaining the secure alarm codes and safe codes.

• Create and sustain vendor relationships.

• Train, develop, coach, encourage, and champion all staff members.

• Develop and lead daily, and monthly team meetings.

• Responsible for utilizing management information tools and analyzing financial reports to identify and address trends and issues in store performance.

• Provides access to third-party vendors for cleaning, maintenance, etc.

Knowledge, Skills and Abilities Required

• Proficiency using MS Office applications.

• Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization.

• Detail oriented with an eye on process optimization.

• Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it.

• Must have the ability to push, pull, or lift a minimum of 10 pounds if relevant to job duties listed above.

• Throughout extended periods, must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the work day. Must be capable of working in front of a computer for extended periods of time based on job duties listed above.

• Knowledge of office management systems and procedures.

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• Ability to manage and prioritize responsibilities and a strong sense of urgency multiple projects , such as; priorities and meet deadlines, strong conflict management skills.

• Experience with frequent interaction with customers, fulfilling the requests of customers, and taking responsibility for addressing customer issues, questions or suggestions.

• If necessary, ability to work 7 days per week (including holidays) and to be flexible with schedule.

• Experience in leadership/people management roles in a retail, hospitality, and/or sales setting is required-or equivalent

• Cannabis experience strongly preferred

Job Type: Full-time

Salary: DOE

Benefits:

• Employee discount
• Medical
• Dental 
• Vision

Schedule:

• 10 hour shift
• 8 hour shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years - preferred
• Management: 1 years - preferred
• Retail Cannabis Industry: 1 year - preferred