The Milk Shake Factory is a growing, family owned and operated dessert shop with 10 locations in the Pittsburgh Area. We want YOU to join our family and grow with us!

What you should be looking for:

• Competitive Wages Tips
• 40 Hour Work Week with Flexible Scheduling
  • We believe in and promote work-life balance!
• 13 Days of Flexible PTO
  • You decide when and why, just please take time off!
• Extensive Opportunity for Growth
  • We are expanding and have a strong history of promoting from within!
• People-First Company that is Accessible and Inclusive
  • We work as a team from our CEO to store leadership to team members.
• Comprehensive benefits package that includes medical, dental, vision, life, disability, FSA, HSA, pet insurance, and 401(k) with employer match
  • We want you and your family members (furry ones included!) to be healthy and secure!

POSITION OVERVIEW 

Our Assistant Managers keep things spinning and shaking during scheduled shifts. Assistant Managers work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. In addition to having an in-depth understanding of the day-to-day store operations, Assistant Managers have a hands-on role in the training of the team. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

ESSENTIAL FUNCTIONS 

• Takes ownership of the front- and back-house store operations, merchandising, workflows, sanitation, organization and customer experience
• Aids in the creation of systems for achieving store-wide operational excellence with regards to cash management, food safety, inventory control, and employee performance
• Supports MSF human resources functions including staff training, coaching, motivating, feedback, and retention to ensure all team members have the tools to succeed
• In conjunction with the Manager, schedule and staff adequately the retail store to ensure retail operations function smoothly while keeping labor costs in line with the retail budget
• Work with the Maintenance Manager to ensure the MSF environment exceeds regulatory health and safety standards
• Leverage consumer insights and data sources to contribute to the creation of annual and seasonal marketing campaigns that resonate with customers
• Work with the Manager to ensure that all security cameras, alarms, locks, and security protocols are functioning and documented on a regular basis
• Compose succinct reports on retail performance for review with the Manager
• Act as a brand advocate to consumers and employees by communicating the company story, history, vision, and products including those for corporate accounts and special events
• Ensure that all POS register systems are operational at all times

REQUIREMENTS 

• Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting
• Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations and financials
• Availability to work flexible hours that may include early mornings, evenings, weekends and/or holidays
• Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment
• Exceptional leadership, communication, operational, problem-solving, organizational and planning skills
• Ability to plan and prioritize workload
• Knowledge of Microsoft Office
• Ability to lift and/or handle packaged goods and materials up to and including 25lbs

The Milkshake Factory provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. In addition to federal law requirements, The Milkshake Factory complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.