As an IT Support Analyst II, you will provide customer assistance and support on software and hardware issues, which includes SCCM Software packaging and patching. You will coordinate reservations, loaning, and returning of equipment and will provide technical support to Metropolitan Board Employees as requested.Within this role you will have the opportunity to demonstrate your technical skills and exceptional customer service. This position will troubleshoot, monitor, and support software and hardware; provide technical assistance to customers, respond to requests regarding Software installations, creating software packages, and OS patching in SCCM.

This position will also receive customer requests, provide technical support, develop solutions, and verify results. You will assist with creating information technology related documentation and may provide user training. Assists in systems planning, analysis and recommending enhanced business solutions. Also assists with design, analysis, evaluation, testing and implementation of solutions.

Schedule: 9/80, Monday through Friday with alternating Fridays off

This job announcement has been designed to indicate the general nature and level of work being performed by employees in this classification / job.

To view the full job description click here: Information Technology Support Analyst II

EMPLOYMENT STANDARDS

MINIMUM QUALIFICATIONS

Education and Experience: Bachelor’s degree from an accredited college or university in a related field and two years of relevant experience.

Relevant Experience is defined as: providing technical support related to hardware and mobile devices, and scripting and creating software packaging and system patches using an SCCM tool.

 CERTIFICATIONS, LICENSES, AND REGISTRATION REQUIREMENTSEmployees in this position may be required to obtain and maintain the following certifications, licensing and registrations:

License(s): Valid California Class C Driver License or equivalent that allows you to drive in the course of your employment is required at the time of application

JOB-RELATED SELECTION CRITERIA40% Technical Knowledge & Skills20% Interpersonal Effectiveness 10% Job Preparation 10% Oral Communication 10% Organizational Skills 10% Analytical Skills 100% Total

CLOSINGBenefits:• Competitive compensation• Excellent medical, dental, life, vision plans• Deferred compensation in the form of a 401(k) plan (with matching contribution) and a 457 plan• Retirement benefits under the California Public Employees' Retirement System

• Tuition reimbursement

• Training and advancement opportunities• Excellent working environment• Public transportation reimbursements and van pools

• Hub of public transportation: rail, subway, buses, and taxis

• On-site fitness center

For more information on MWD benefits, please use the following link: Benefits Regular FT PT Employees (Represented)

ABOUT MWDThe Metropolitan Water District of Southern California is a consortium of 26 cities and water districts that provides drinking water to nearly 19 million people in Southern California. Metropolitan’s mission is to provide its service area with adequate and reliable supplies of high quality water to meet current and future needs in an environmentally and economically responsible way. Metropolitan’s facilities include the 242-mile Colorado River Aqueduct, five water treatment plants with a combined capacity of 2.3 billion gallons per day, nine surface water reservoirs, 830 miles of pipeline, and 15 hydroelectric power plants.

The Metropolitan Water District of Southern California is committed to providing reasonable accommodations to qualified individuals with disabilities. Qualified individuals with disabilities, who need a reasonable accommodation during the application or selection process, please call (213) 217-7738 or email: jobs@mwdh2o.com.

MWD is a Federal and State EO employer – Veterans/Disabled and other protected categories.

Application Filing Period: Closes at 4:30 pm PT on the date stated in the job announcement. However it may close prior to the filing end date if sufficient applications have been received. If sufficient applications have not been received, then the filing period end date may be extended.

Sponsorship: Applicants for employment with The Metropolitan Water District of Southern California must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (i.e., H1-B or other employment-based immigration case).