The Senior Assistant Store Manager (ASM1) manages and supervises the Met Opera Shop at Lincoln Center and provides leadership and direction to the entire store team. The ASM1 must exude the excitement, professional presence, and confidence needed to protect and drive brand integrity.

Through leading company initiatives, the ASM1 ensures maximum productivity, profitability, operational excellence, and compliance with company procedures. The ASM1 is responsible for achieving daily, weekly, monthly and annual sales goals, adhering to personnel budgets, and executing on store merchandising, inventory, events/signings, marketing, and operational plans. It is expected that the ASM1 will spend 90% of more of the working day on the selling floor, supervising FT and PT staff.

This position reports to the store manager.

Primary Responsibilities

• Sales:
• Achieves and implements sales plans
• * Manages goals utilizing excel planning and budget tools
• * Communicates hourly daily, weekly, monthly goals to sales staff
• * Motivates and monitors staff to ensure personal sales goals are met
• * Maintains strong presence on the selling floor
• Increases sales by identifying and acting upon sales opportunities including but not limited to performance schedules, tour groups, institutional sales, special sales, and in-store events
• Delivers consistent financial results through efficient store management
• * Optimizes sales through adherence to merchandising standards
• * Ensures available stock is always on the selling floor 
• Events, Trunk Shows, and Signings
• Under the direction of the store manager, executes store events and signings.
• * Manages in-store portion of all events/signings utilizing standard store set-up, staffing levels, and in-store communications
• Coordinates day-of event plans with staff and vendors to ensure appropriate set-up, display, sales at POS, and sales recap.
• Collaborates with Buying office and Web consultant to ensure timely product purchases (if needed) production of any special signs, communications, or promotions
• Maintains store calendar – both daily sales and event calendar
• Ensures event sales goals are met
• Develops post-event recap for each event

• Personnel:
• Under the direction the SM, responsible for training and maintaining a diverse, knowledgeable and motivated sales associates, shipping and receiving team while managing all aspects of the physical store
• Scheduling
• * Reviews scheduling needs with SM and ASM2
• * Manages daily shifts to ensure SPEH goals are met
• * Supervises PT associates to ensure adherence to schedule
• Supervises Keys, sales, shipping and receiving associates ensuring clear communication and execution of all sales, personnel and operational plans
• Trains, coaches and motivates the team to deliver on sales goals, customer service principles, merchandising directions, shipping, transfers, receiving, and operational standards of the Metropolitan Opera

• Customer Service:
• Supervises customer service issues on selling floor in accordance with customer service guidelines
• Responds to and executes on customer inquiries, problems, and returns for web and Amazon stores
• As needed, collaborates with other departments to provide a seamless customer service experience across the Met.

• Operations:
• Ensures adherence to all operational rules and guidelines including but not limited to opening, closing, cash handling, pricing, discounts, markdowns, special sales, member sales, shipping, receiving, transfers, restocking and merchandising
• Maintains stockroom and selling floor
• * Ensures smooth flow of merchandises from receiving to restocking to selling floor
• * Adheres to merchandising standards
• * Ensures all signs and communications are up to date and accurate
• * Takes immediate action to correct any building maintenance or security issues
• Adheres to troubleshooting guidelines for POS and operations
• Reports discrepancies and POS problems to operations manager, following up as directed.
• Complies at all times with the standards and policies set out in the Metropolitan Opera Handbook.
• Prepares weekly sales and personnel reports, and other reports as directed
• Performs other duties as assigned

• Administrative:
• With ASM1, ensures all staff is aware of promotions and initiatives on a timely basis
• Responsible for maintenance of daily sales records including but not limited to Met Opera, ABT, and LC performance schedules, daily attendance, sales, special events, etc. while also monitoring report for accurate and timely entries by staff
• Posts all Public Bulletin Board/Met communications for staff
• Posts all email and relevant marketing materials
• Ensures Shop More Music and other Special Orders are answered and acted upon in a timely manner
• Maintains up-to-date contact information for all active staff
• Ensures personnel sign-off on all training and communication
• Performs other duties as needed

• Must have at least 2 to 5 years of retail management experience
• o Hands-on management experience in fast paced retail store required
• Museum, music, or upper tier department stores preferred
• Exceptional customer service and communication skills
• College degree or relevant technical or vocational training preferred.
• Excellent math skills required
• o demonstrated foundation in Excel
• Must be skilled in leadership, coaching, and training, sales generation, strategic planning, authentic customer service, communication, conflict resolution, business acumen, time management, and POS and other retail software proficiency.
• Must be able to provide feedback, develop others, embrace and lead change, and make clear and defined decisions.
• Must have excellent interpersonal skills and be able act with integrity and professionalism to ensure that all business is conducted without bias or prejudice.
• Strong merchandising skills
• A solid knowledge of opera composers, performers, works and recordings preferred
• Love of opera welcomed

• Must be able to maneuver around sales floor and stock rooms, work with cleaning chemicals, and lift and carry up to 50 lbs.
• Must be available to work a flexible schedule to meet the needs of the business, including 2 closing shifts per week and 2 full weekends per month.

The Metropolitan Opera believes that diversity is critical to our success and growth as a leading performing arts institution and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve.

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.