The Metropolitan District Commission (MDC) provides quality water supply, water pollution control, mapping, and household hazardous waste collection to eight member municipalities: Bloomfield, East Hartford, Hartford, Newington, Rocky Hill, West Hartford, Wethersfield and Windsor. Additionally, the MDC provides drinking water to portions of Farmington, Glastonbury, East Granby and South Windsor, known as the MDC's non-member towns.

JOB SUMMARY

The purpose of this classification is to assist higher level classifications with professional administrative work involving the operational support of administrative systems and in the delivery of solutions for technical project requirements. Assists with developing and deploying approved solutions collaboration with business partners and external service providers. Supports changes providing clear communication, documentation and training to users.

This position will report to the Chief Administrative Officer and directly support Business Enablement Team (BET) projects related to the Customer Relations and Billing (CRB) workstream.

ESSENTIAL FUNCTIONS

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Supports business groups to advance projects and support business objectives.
• Creates, develops and analyzes functional requirements of system to improve business processes.
• Manages requirements to ensure that they are documented properly and easy to find for future reference.
• Updates requirement traceability information and record requirements status in the course of the project.
• Monitors changes to baseline requirements using approved change management processes and tools.
• Contributes to the development of test plans and test scripts, and perform test execution.
• Coordinates resolution of Enterprise Systems support issues with IT staff, suppliers and functional users.
• Maintains support of technical solutions and maintains service levels for the Business.
• Assists with information gathering and in the preparation of reports.
• Keeps current on new technologies by reading literature, attending conferences and seminars, taking classes, and participating in technical societies, as appropriate.
• Performs special assignments, as directed; researches business problems; drafts and presents recommendations.
• Attends training sessions, seminars, and staff meetings; and provides training to other District staff as assigned.

QUALIFICATIONS

Bachelor's degree in Business Analytics, Management Information Systems, Computer Science, Finance, Business Administration, or a related field, supplemented by two (2) years previous experience or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Ideal candidate will demonstrate:

• A complete understanding and working knowledge of all related SAP CRB application functionality, its integration with the third party customer payment portal, and other internal business processes related to the customer experience.
• The ability to represent Customer Service and collaborate with the District's IT and other internal stakeholders, third party portal vendor, AMS provider and other project integrators to develop requirements for new CRB functionality as well as business process improvements.
• Support Customer Service and IT with testing during system upgrade and enhancements.
• Work with IT and third party portal vendor to develop reporting tools to assist management with strategic decisions related to the transition to a new customer service portal, AMI project integration, and other high visibility SAP project work.
• A working knowledge of the District's CRB functionality.

SPECIAL REQUIREMENTS

Must have a valid driver's license. Others to be defined based on specific skills being recruited for at the time.

PERFORMANCE APTITUDES

Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data and/or information using established criteria. Includes exercise of discretion in determining actual or probable consequences, and in referencing such evaluation to identify and select alternatives.

Human Interaction: Requires the ability to apply principles of persuasion and/or influence.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, profit and loss, ratio and proportion; and may include ability to calculate surface areas, volumes, weights, and measures.

Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership. Ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.

Situational Reasoning: Requires the ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

ADA COMPLIANCE

Physical Ability: Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements: Some tasks require the ability to perceive and discriminate visual and/or auditory cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

The Metropolitan District Commission is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Commission will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.