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Are you looking for a dynamic, exciting, and challenging opportunity? Do you want to work with a team of passionate individuals dedicated to providing top-notch customer service? Look no further! Our fast-growing company is seeking a knowledgeable and enthusiastic individual to join our team as a Client Support Specialist.
This is an entry-level position with on-the-job training and excellent growth opportunities!
As a leading provider of US mobile data services for large business and enterprise customers, DataXoom is looking for someone who is passionate about delivering excellent customer support. In this role, you will be responsible for managing and processing help center requests, via tickets or the occasional inbound call, to support and maintain existing customer accounts.
What's in it for you?
A place where you can grow and push yourself further, where your leaders empower you and give you the tools to succeed. Here, you can work in an industry you love, have time for your family, and be proud of what you do. You'll get to work with a great team and have opportunities to learn and help shape the customer experience. Startup life can be challenging, but we believe in a relaxed yet high stakes work environment that encourages collaboration and innovation.
This job posting is part of a pipelining recruitment strategy and may be associated with other positions.
Requirements
DataXoom believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer full-time (8:30 - 5:30pm) OR part-time hours (10am-2pm) and a hybrid office schedule.
If you are the best at what you do, then come work with us!
Must be authorized to work in the U.S.; sponsorship is not available for this position.
This is an hourly position with a starting wage between $17 - $20/hour, commensurate with experience.
Benefits
We are eager to attract the best, so we offer competitive compensation and a generous benefits package!
Full Time
$50k-66k (estimate)
05/21/2024
06/09/2024
dataxoom.com
MANCHESTER, NH
25 - 50
2014
CHRISTOPHER HILL
$5M - $10M
Telecommunications
DataXoom connects businesses to the mobile internet. We support the latest in 4G LTE tablets, smartphones, routers, hotspots and wearables. We offer a multi-network management portal, with one unified billing platform across multiple underlying carriers. Company administrators can set alerts and user limits, control personal usage, and positively identify end users within an enterprise. If you'd like to follow us on LinkedIn, please follow our company page & join our new LinkedIn Group, called Business & Mobility, by clicking here: https://www.linkedin.com/groups?gid=6573496&trk=vsrp_groups_re ...
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The following is the career advancement route for Client Support Specialist positions, which can be used as a reference in future career path planning. As a Client Support Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Specialist. You can explore the career advancement for a Client Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Specialist job description and responsibilities
Ensure positive client experience through high quality service and communication thereby attaining client retention.
01/29/2022: Spokane, WA
Handle client engagement document control and execute filing system policies.
03/29/2022: Temple, TX
They are responsible for the overall results of the support team plus hiring, training, and retention of support employees.
02/09/2022: Rock Hill, SC
Support requests pertain to usage questions or clarification of documentation.
02/22/2022: Pascagoula, MS
Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business.
03/10/2022: Reno, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Specialist jobs
Client support specialists must be able to handle a variety of situations with professionalism and tact.
03/02/2022: Cedar Rapids, IA
Communicate clearly with customers.
04/03/2022: Yakima, WA
Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.
02/21/2022: Wichita Falls, TX
Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.
04/07/2022: Detroit, MI
Dealing with customers and clients requires a lot of patience, kindness, and understanding.
03/15/2022: Spartanburg, SC
Step 3: View the best colleges and universities for Client Support Specialist.