Description

Position Summary

Assists the Housekeeping Manager with the daily operations of the Housekeeping, Rooms, Men’s and Ladies Locker Rooms, and Front Desk departments. Helps to ensure the seamless integration of all department policies and procedures. Responsible for the sanitization and maintenance of all public areas, suites and offices according to the standards established by the Club.

Position Responsibilities

• Assists the Housekeeping Manager with hiring, training, coaching and supports all staff with their job functions to ensure optimum service to the members

• Monitors and handles guest complaints in the absence of the Housekeeping Manager, in order to ensure guest satisfaction
• Manages the Member Event & A la Carte Reservations; verify event information, monitor reservation confirmations, and oversee Front Desk Attendants in confirming all reservations 1-2 weeks prior to the event
• Confirms and maintains Suite reservations
• Conducts inspections of all suites and public areas
• Supervises Room Attendants to provide prompt and efficient housekeeping of guest rooms/suites
• Helps maintain quality of Suites by conducting and documenting inspections for cleanliness
• Prepares maintenance work orders for replacement or repair of furniture, fixtures, etc.
• Completes projects as assigned by the Housekeeping Manager
• Manages pickup and drop off of Dry Cleaning when needed
• Reviews daily banquet event orders and function sheets to ensure that all setups are completed
• Works closely with the linen company to ensure linen rental costs are aligned with operational needs
• Oversees employee safety and proper care of furnishings in the movement of furniture

Qualifications

Qualification Standards

• Minimum three years Housekeeping experience in a hospitality field
• Ability to read, write and speak English and Spanish
• Proficiency in Microsoft Office (Word and Excel)

• Excellent organizational, interpersonal and administrative skills
• Ability to handle multiple tasks
• Strong leadership skills and the ability to motivate people are required
• Excellent communication skills both written and oral
• Ability to manage staff including, but not limited to, assignment of duties and holding staff accountable

Education

• High School graduate, some college preferred

Experience:

• 3 years working in a luxury hotel housekeeping position or equivalent

Physical Demands

• Walking and standing are required throughout the day
• Must be able to lift up to 20lbs. and push/pull up to 150lbs occasionally
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks
• Must be able to push and pull carts and furniture weighing up to 50lbs occasionally
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per club standards. Professional business attire required.

Other

Due to the cyclical nature of the club, Managers may be required to work varying schedules to reflect the business needs of the operation. Mangers aim to satisfy the members’ needs and create an environment where the members can create incredible lifetime memories for their friends and family, while cultivating a positive work environment for our staff.