Description

Expanding access to mental health services is the most pressing social mission of our time. Lorenz Clinic of Family Psychology is seeking an experienced Product Manager (PM) to lead a novel application of product and service design management methodologies to improve the practice’s value proposition for key customers and stakeholders including patients and psychotherapists. The chief accountability of this role is Net Revenue Retention (NRR) emanating from a healthy, engaged clinical workforce in a highly competitive landscape. 

As the sole PM at Lorenz Clinic, you will function as the practice's development manager, be embedded within a large mental health practice, you are responsible for leading the development of workplace-related value and optimize the practice’s fit for its primary customers– mental health clinicians, who have one of the most difficult but integral jobs in society.

This role will set the vision, strategy, and delivery of practice features and capabilities that ensure Lorenz is creating the right experiences for its guests and clinicians at the right locations and at the right time in their journey. To deliver these new and innovative methods for managing and executing the clinic’s vision, you will collaborate across clinic locations and functions, with both clinical and operations partners.

You will work directly with the founder to develop a comprehensive product strategy, related roadmap, and set key business objectives (OKRs) for practice development. You will need to leverage the knowledge of the practice (your product), as well as customer feedback and establish other relevant data points to assess value, develop business cases, and prioritize the direction and desired outcomes. You will lead a product and work in unison with clinical and operations leaders, human resources, and business partners to deliver value to clinicians who seek a work environment conducive to wellness. 

You will continually monitor product-market fit and be the “voice of the product” to key stakeholders, ensuring their needs are met, and that the executive team is getting the direction and support that it needs to be successful. You will develop and actively understand the market, maintain a product roadmap and backlog outlining the customer themes, epics, and stories while prioritizing the backlog to focus on the highest impact work for your team and stakeholders.

You will encourage the open exchange of information and viewpoints, as well as inspire others to achieve challenging goals and high standards of performance while committing to the organization's direction. You will foster a sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles, and partner with product teams across the organization to help them achieve their goals while pursuing and completing yours.

This is a rare, healthcare- and service-focused PM role. The provider side is where it’s at in healthcare, and this role provides invaluable and coveted practice-level experience paired with a noble mission— a place where a PM can work on a product that directly impacts people’s lives and the community in profound ways. 

The exact job title of this role is being developed, but it will likely be similar to Practice Development Manager, Product Manager, or similar, though product management is the keystone of the role in both philosophy and methodology. 

Responsibilities 

• Setting and documenting product vision with the Founder and communicating it to stakeholders while ensuring transparency in prioritization and roadmap processes 
• Defining and maintaining a Product Strategy and Product Roadmap to transform theory into reality 
• Customer Journey Mapping
• Developing and implementing a Connected Strategy throughout the Customer Journey to ensure tight feedback loops and data-driven continuous discovery and improvement.
• Developing and maintaining the strategic plan in collaboration with other key leaders. Provide strategic direction about business goals, assessed market demands and opportunities, and resource allocation
• Managing all phases of the product management process, including idea management, specification documentation, roadmapping, prioritization, continuous delivery, analytics, and customer feedback 
• Communicate key strategies to various stakeholders in order to earn buy-in from decision-makers. Ensuring that appropriate teams understand their roles and have the tools they need to execute the product strategy moving forward
• Deftly and elegantly declining to build low priority elements while maintaining strong relationships with customers and key stakeholders through empathically communicating constraints and intentional strategic choices 
• Employing a range of research methodologies to continuously discover latent and overt customer/stakeholder needs, pain points, and opportunities, while aligning practice development with business goals and ensuring product-market fit. Creating pilot programs to run prototypes and assess outcomes.
• Creating marketing plans for weekly, monthly, quarterly, annual, and long-term execution
• As a small organization, the range of marketing activities are subsumed in this role such as basic website maintenance, content creation, asset creation, and the like.
• Analyzes market and competition data to create products to match and surpass current industry standards
• Developing and maintaining a function-related internship program
• Ensuring customer and internal stakeholder satisfaction 
• Ideating and planning a winning product (practice) 
• Budgeting, team creation, and resource allocation
• Converting business needs into technical specifications for clinical staff to understand 
• Sourcing, maintaining, and managing vendor relationships
• Representing the organization at conferences, shows, booths, and other events
• Reporting on performance and presenting solutions for improvement
• Other duties as assigned 

Requirements

Qualifications 

• At least 2 years of experience as a Product Manager with a demonstrated history of product ownership and delivering on outcomes 
• Bachelor’s degree
• Experience and competence in a wide range of marketing activities including but not limited to social media marketing, email marketing, and digital marketing 
• Experience working effectively with cross-functional teams
• Excellent written and verbal communication skills
• Advanced research, data analysis, and presentation skills
• Fluency in digital outreach, social medial, email campaigns, and webinar platforms

Preferred Qualifications

• MBA degree
• Provider-side, healthcare-specific PM experience and/or service design experience 
• Experience operating within small, early stage organizations or “scrappy,” resource constrained environments that require flexibility, broad competency range, and the ability to tolerate ambiguity
• Demonstrable experience owning and launching successful products
• Experience with Agile Project Management methodology and related software including Jira, Confluence, and Jira Product Development
• Demonstrable leadership abilities
• Adept at managing and maintaining relationships between multifunctional team members
• Expert at managing tight deadlines
• Ability to meet revenue targets and/or previous profit and loss accountability 

Benefits

Full-time employees enjoy a robust benefits package that includes up to twelve weeks of paid parenting leave regardless of gender and employer-sponsored medical, dental, vision, life, and short- and long-term disability insurance. A 401(k) with employer match is available. Paid time off, paid holidays, paid service/volunteer time, paid continuing education hours, and a continuing education allowance round out the offering.

Above all, adding Lorenz Clinic to your resume is a distinctive badge of professionalism, community impact, and quality recognized across the mental health field regionally. For the past decade and a half, Lorenz has been known as the psychotherapist’s clinic– one of the few practices many clinicians would entrust with their career or in many cases, their own family.

Diversity 

Lorenz Clinic is proudly committed to recruiting and retaining a diverse and inclusive workforce. We are an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Offers of employment are conditional and contingent upon successful clearance of all background checks.

Contact Human Resources for an unabridged version of the job description.