At The Leo Collection we are looking for a Hotel Front Desk Agent to serve on our morning shift (6am-2pm) & (2pm-10pm) shifts, Front Desk Agent must be flexiable to work either shift if needed. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities, some cash handling, be able to problem solve. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Scheduling Requirements:

Shift Requirements are from 6:00am - 2:00pm and float between 2pm-10pm shift, weekends and Holidays are required. The ability to work with a varying schedule week to week, with possibility of a set scheduled based on work needs. Comply with attendance requirements required if you can not work both of these shifts please do NOT APPLY as you will not be consider for the position.

Responsibilities

• Perform all check-in and check-out tasks in Choice Advantage System
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Choice Advantage
• Understanding of how 3rd Party Extranet websites operate, like Booking and TripAdvisor, & Expedia
• Customer service Experience
• Excellent communication and organizational skills
• Great phone skills

Sign on Bonus of $250.00 available after completion of 90-days of employment, based on attendance.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: No less than 35 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person