16 Scheduling and Customer service Jobs in Plymouth, MI
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Scheduling and Customer service
$47k-63k (estimate)
Full Time | Preschool & Daycare
3 Weeks Ago
The Learning Experience is Hiring a Scheduling and Customer service Near Plymouth, MI
Benefits:
This position interacts with clients, employees, other scheduling coordinators, and managers. We have a very dedicated team, and we are continually growing year after year. Your ability to learn and grow, and a positive, optimistic attitude is most important for this position.
The Scheduling coordinator is responsible for creating extraordinary client and family experiences and ultimately manages “best in home care” care plans.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.
- Competitive salary
- Opportunity for advancement
- Paid time off
This position interacts with clients, employees, other scheduling coordinators, and managers. We have a very dedicated team, and we are continually growing year after year. Your ability to learn and grow, and a positive, optimistic attitude is most important for this position.
The Scheduling coordinator is responsible for creating extraordinary client and family experiences and ultimately manages “best in home care” care plans.
- Develops and maintains the client care plan, creating extraordinary client experiences and communicating with clients, families, care partners and referral sources.
- Responsible for scheduling all shifts and matching caregivers with clients
- Plays an integral role in interfacing with clients and families to ensure safe, appropriate and meaningful care is being provided.
- Serves as a mentor to caregivers and supports their care delivery.
- Responsible for interviewing, hiring and orientating new caregivers. Includes all administrative functions with hiring.
- Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment.
- The ideal candidate has prior experience working in the home care industry or medical office setting.
- High school graduate or equivalent with two years of business experience.
- Able to work independently, demonstrating sound judgment.
- Be available as required for on-call duty outside of normal office hours.
- Have a valid driver’s license and use of insured automobile.
- Answer telephones, takes inquiries or messages in an upbeat, professional manner.
- Communicates continually with associates and clients to evaluate service.
- Schedules and coordinates day to day activities of caregivers.
- Assists with sales, marketing, and public relations efforts.
- Serves as a team player within an office environment.
- Receives referrals and inquiries on the programs of this company.
- Maintains documentation of associate work record in ClearCare and ensures current and complete personnel records for all homecare associates.
- Responds promptly and courteously to all clients’ calls.
- Performs on-call coordinator duties as needed.
- Serves as liaison between associates and Operations Manager.
- Maintains integrity in every interaction with caregivers and clients
- Ability to live the Right at Home brand vision, mission and values
- Maintains professionalism in all interactions
- Ability to multitask in a high functioning office environment
- Ability to problem solve and make decisions in a fast-paced environment
- Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.
- Other general office and clerical functions.
- Other duties assigned by Operations Manager
- High School graduate or equivalent with two years of business experience.
- Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.
- Knowledge of common medical terminology.
- Able to work independently, demonstrating sound judgment.
- Read, write, speak, and understand English as needed for the job.
- Be available as required for on-call duty outside of normal office hours.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Preschool & Daycare
SALARY
$47k-63k (estimate)
POST DATE
05/21/2024
EXPIRATION DATE
07/03/2024
WEBSITE
thelearningexperience.com
HEADQUARTERS
DEERFIELD BEACH, FL
SIZE
500 - 1,000
FOUNDED
2020
TYPE
Private
CEO
RICHARD WEISSMAN
REVENUE
$10M - $50M
INDUSTRY
Preschool & Daycare
Related Companies
About The Learning Experience
TLE offers child care and after-school care services to infants, toddlers, twaddlers, pre K and kindergarten children.
Show more
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