Intake Specialist| The Law Offices of Travis R. Walker, P.A.

Our Mission and Culture:

We are here to help guide clients through some of the most difficult and challenging times of their lives as efficiently and compassionately as possible. We believe that clients deserve a confident team guiding them by responding to clients rapidly and empathetically. We do this by providing Aggressive, Solid and Compassionate Legal Services.

The Firm values respect, teamwork, and open communication, and believes that a positive work environment is essential for employee engagement, productivity, and satisfaction. As a member of our team, you will have the opportunity to work in an environment that is supportive and collaborative. We encourage our employees to share ideas, provide feedback, and communicate openly with each other and management. If you are passionate about maintaining a positive work culture and are committed to contributing to a supportive and collaborative team environment, we encourage you to join us.

We are currently looking to fill the position of Legal Intake Specialist, a crucial role serving as the initial contact for individuals in need of legal assistance. The ideal candidate will be tasked with conducting thorough initial assessments, gathering essential information, and facilitating a seamless intake process.

In addition to outstanding communication skills and empathy, the successful candidate must possess a robust understanding of legal procedures. Furthermore, proficiency in active listening, problem-solving, and multitasking will be essential in managing inquiries effectively and efficiently. This role demands a keen attention to detail, as accurate data collection is paramount for providing appropriate legal guidance to individuals in need.

Responsibilities:

· Conduct thorough interviews with potential clients to gather essential information about their legal issues.

· Provide empathetic and compassionate support to individuals seeking legal assistance.

· Educate clients on the legal process, their rights, and potential next steps.

· Record accurate and detailed information in our case management system.

· Collaborate with attorneys and legal staff to ensure seamless transition from intake to case initiation.

• Review and analyze calls and operational records to enhance collection of consultation fees, and retainers.
• Identifies and analyzes customer preferences to properly direct sales efforts
• Enhance client engagement by developing and refining consultation scheduling procedures.

Required Skills/Abilities:

• Excellent verbal and written communication skills with an ability to effectively communicate with clients
• Client intake experience in either employment law, worker's compensation, or personal injury
• Customer service experience with an emphasis on client satisfaction
• Knowledge of employment law and/or worker's compensation law
• Bilingual fluency in Spanish is preferred but not required
• Strong organizational and time management skills
• Experience working with a lead management software, preferably Lead Docket (although not required).

Education and Experience:

• Associates degree in Business Administration or related field, or comparable work experience in sales and customer service.
• At least one years of sales experience required.

Benefits/Perks:

• 20 days of PTO starting after 90 days
• Comprehensive benefits including medical, dental, and vision.
• Retirement benefits: 401k with up to 4% match.
• 13 Paid holidays
• Stocked office with coffee, drinks, and snacks.

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Free parking
• Health insurance
• Health savings account
• Life insurance
• On-site gym
• On-the-job training
• Opportunities for advancement
• Paid jury duty
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• Call center: 2 years (Required)
• sales: 1 year (Required)

Work Location: In person