The Law Offices of David R. Okrent, Dix Hills, NY

The Law Offices of David R. Okrent is one of the first Elder Law-Estate Planning firms on Long Island serving Nassau, Suffolk and the Five Boroughs. We are located in Huntington Station and have been in business for 27 years. For more information about the firm, please visit www.okrentlaw.com.

We are looking for an experienced Client Relations Specialist to provide support for our clients and the office staff.

Responsibilities for Client Relations Specialist

• Manage the schedule to balance availability for meetings with prospective new clients and for follow-up with who declines the firm's services.
• Maintains detailed client notes in a centralized database for easy reference and access.
• Be a collaborator and cover for your coworkers to assist the firm and help prospective new clients find clarity and relief from their situation.
• Follow-up with current clients and set milestones and check-in points during their case or legal matter. This helps ensure client satisfaction and address any concerns or issues that may arise.
• Facilitates a professional introduction and transition to the legal team once the firm is retained to ensure a seamless onboarding process and effective collaboration.
• May serve as a back-up Intake Specialist, as needed.
• May supervise and lead other team members, as needed.
• Other duties as assigned by the management team.

Qualifications forClient Relations Specialist

• Be an independent, initiative-taker who thrives on immersion and communication in a rapidly changing legal environment
• Possess an initiative-taking, can-do attitude with great follow-through, resourcefulness, and diligence to exceed goals and expectations
• Has the ability to be an active listener, practice sensitivity, empathy, and compassion, and has a client service mindset
• Maintains a commitment to overall professional development, lifelong learning, and career up-skilling
• Possesses excellent people skills and verbal and written communication skills
• Experience with Time Matters is preferred but not required
• Experience working in an environment that uses customer service performance metrics and scorecards to drive client experience satisfaction is preferred but not required
• Knowledge of the legal services industry is preferred but not required
• Great time management, interpersonal, and communication skills, both written and verbal
• Possess a valid U.S. driver’s license and be able to travel by car
• Social Work experience preferred

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person