The Laughton Team with My Home Group has built one of the most successful real estate teams in the nation. The multi-location team was established in 2007 in Peoria, AZ and has aided thousands of families in the process of buying or selling a home.

Our success comes from building strong client relationships through honesty and transparency. The Core Values of the Laughton Team are Integrity, Solutions Based, Pursuit of Excellence, Seeking to Understand and being Collaborative.

Excellent culture and team environment.

Summary of Position:

This position is responsible for building Laughton team’s culture by creating a positive Real Estate Agent experience through excellent customer service and troubleshooting agent issues or concerns. This role demands a balance of strategic thinking and hands-on execution, as well as identifying areas of improvement for the Agent experience and working with team leads to implement changes that will help in this vision.

Job Duties:

• Resource for real estate agents. Answer questions and direct them to the correct department
• Troubleshoot agent issues and provide solutions or resources
• Manage listing signs inventory for open house signs
• Business card requests
• Manage sign service requests and invoices
• Communicate team updates to agents through EZ texting
• Order buyer/seller material or any regular agent materials
• Keep the office stocked; coffee, utensils, etc..
• Manage agent services and info@ emails
• Manage new agent onboarding process
• Assist new agents with moving license to Brokerage
• New Agent phone call
• Troubleshoot printer issues with Agents
• Manage agent offboarding
• Manage any agent level change
• Onboard/offboard back staff email accounts/access
• Office maintenance/repairs scheduling
• Take delivery, manage front desk, answer phones, manage phone calls and voicemails
• Send anniversary celebrations for Agents
• Send holiday/birthday celebrations/virtual cards to Agents and Staff
• Staff work anniversary celebrations/gifts/employee appreciation
• Order food to the office by request or for regular events
• Host the Intro call for new agents. Guide them through culture and next steps.
• Take Meeting notes and transcribe as requested by leadership
• Monitor and book leadership/team meeting in conference room by request
• Track agent eligibility for promotion and send recognition
• Assist other departments on special projects as requested
• Develop new ideas to improve agent experience and onboarding process and present to leadership
• Provide insights on how to streamline and develop Agent onboarding with all departments and with the Learning and Development Department
• Other duties as assigned

Qualifications:

• Experience in real estate preferred
• Office admin experience
• Exceptional Customer service and organizational skills
• Attention to detail and time management
• Proficiency using a computer, Excel, Word, Google, PowerPoint
• Effective communication skills, oral and written
• Must be flexible and adaptable to changing environment and situations as business needs dictate

Work environment:

• In office
• M-F 9:00 am - 5:00 pm
• The role uses basic office equipment including a phone, video, computer, and printer.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Are you comfortable working in office?

Experience:

• Real estate: 1 year (Preferred)
• Office admin/management: 1 year (Preferred)

Ability to Commute:

• Peoria, AZ 85382 (Preferred)

Work Location: In person