Looking for a front desk person with great customer service skills, a friendly outgoing demeanor and demonstrates good judgment making decisions related to guest satisfaction.

DUTIES AND RESPONSIBILITIES:

• Approach all encounters with guests and associates in a friendly service oriented manner
• Handle check-ins and check-outs in a friendly efficient and courteous manner.
• Registers guests and assigns rooms. Knows room locations, types of rooms available, and room rates.
• Possesses knowledge of reservations system, including booking, cancellations and groups & events.
• Uses proper telephone etiquette. Responds to guest inquiries via phone, email and social media.
• Ability to understand and adhere to proper credit card, policies and procedures. Able to properly secure guest information.
• Manage and resolve all guest complaints in a professional and courteous manner.
• Maintains a high level of professional appearance and demeanor.
• Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Walks property to check rooms, grounds and show facilities
• Can keep on task while working alone.
• Ability to work a flexible schedule, including weekends and holidays.

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person