LaSalle Network is currently hiring for a remote Escalations Associate with one of our clients, a leading healthcare solutions company.

This organization is looking to expand its team as they are seeing rapid growth!

Escalations Associate Responsibilities :

• Manage high priority provider offices and hospitals for medical record retrieval requests
• Efficiently schedule chart retrieval as well as de-escalate complaints
• Manage special tasks in a project based, call center environment
• Research request updates and answer provider inquiries
• Maintain a high volume of productivity and adhere to quality assurance measures

Escalations Associate Requirements :

• High school diploma or equivalent
• 1-2 years of experience in a contact center setting
• 1-2 years of experience in escalations
• Ability to communicate efficiently
• Basic proficiency with Windows applications
• Detail oriented
14 hours ago