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Assistant Customer Service Manager
$65k-83k (estimate)
Full Time 2 Weeks Ago
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The Kroger Company Columbus Division is Hiring an Assistant Customer Service Manager Near Gahanna, OH

Company Name: Kroger Stores
Position Type: Employee
FLSA Status: Non-Exempt

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct andsupervise all functions, duties and activities for the department. Support the day-to-day functions of the Dairy operations. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

· Promote trust and respect among associates.

  • Communicate company, department, and job specific information to associates.
  • Collaborate with associates and promote teamwork to help achieve company/store goals.
  • Establish performance goals for department and empower associates to meet or exceed targets.
  • Develop adequate scheduling to manage customer volume throughout hours of operation.
  • Train and develop associates on performance of their job and participate in the performance appraisal process.
  • Adhere to all local, state and federal laws, and company guidelines.
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
  • Inform customers of dairy specials.
  • Display a positive attitude.
  • Develop and implement a department business plan to achieve desired results.
  • Understand the store's layout and be able to locate products.
  • Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the Dairy department.
  • Prepare and submit seasonal critiques for the sales and merchandising supervisor.
  • Stay current with present, future, seasonal and special ads.
  • Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
  • Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
  • Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs..
  • Plan, organize and supervise the inventory process.
  • Train department associates on inventory/stocking and Computer Assisted Ordering.
  • Adhere to all food safety regulations and guidelines.
  • Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

  • Effective communication skills
  • Knowledge of basic math (counting, addition, and subtraction)
  • Ability to handle stressful situations

Desired Previous Job Experience

  • High school education or equivalent preferred
  • Management experience preferred
  • Retail experience
  • Second language (speaking, reading and/or writing)

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time
Shift(s): Day; Evening
Regions: Midwest

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Job Type: Full-time

Pay: $21.77 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year
  • Under 1 year

Shift:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift

Weekly day range:

  • Every weekend
  • Weekends as needed

Ability to Relocate:

  • Gahanna, OH 43230: Relocate before starting work (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$65k-83k (estimate)

POST DATE

04/14/2024

EXPIRATION DATE

04/23/2024

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The job skills required for Assistant Customer Service Manager include Scheduling, Futures, Promotion, Merchandising, Logistics, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Customer Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Assistant Customer Service Manager positions, which can be used as a reference in future career path planning. As an Assistant Customer Service Manager, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Customer Service Manager. You can explore the career advancement for an Assistant Customer Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming an Assistant Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Customer Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Assistant Customer Service Manager job description and responsibilities

Assistant customer service managers usually play the role of a front man.

03/27/2022: Indianapolis, IN

Assistant customer service managers communicate with customers personally or through various mediums such as phone, fax, emails, chat or other types of communication gateways.

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They face customers or consumers who are either complaining or raving about their product and services.

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Plan, coordinate and assign daily workload to customer service team.

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Deliver world class services to ensure customer satisfaction.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Assistant Customer Service Manager jobs

That's why all organizations establish a separate customer service department to take care of their customers.

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Some managers work their way up from roles such as customer service assistant, gaining relevant qualifications and experience where possible.

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Speculative applications to employers of customer service staff may prove fruitful.

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Customer service - assistant service managers should have great customer service skills to resolve queries or complaints professionally, maintaining a polite manner at all times.

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Step 3: View the best colleges and universities for Assistant Customer Service Manager.

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