We are hiring a Tier 1 HR Advisor.

40 hours per week100% on-site in BOCA RATON, FL while in training. After 4 months will be allowed to work 2 days on-site and 3 days remote per week.

For immediate consideration, please email me. This job will have the following responsibilities :

• Conducts day-to-day transactional processing in Workday and other related systems as required.
• Handle high volume of incoming calls, chats and text in a call center environment.
• Responsible for adhering to HR Operations, Service Level Agreements and Key Performance Indicators.
• Evaluates and responds to employee and manager inquires via phone, chat, or other methods and provide accurate and timely responses through use of a knowledgebase, and desktop tools.
• Listening to callers, digesting the information and conveying an accurate solution.
• Provides guidance to callers about Workday, Kronos and other HR systems as required.
• Demonstrates professionalism at all times when dealing with others by communicating effectively, being responsive, and collaborating with others.
• Escalates complex issues to Tier 2 Service Center Specialists or HR Service Center Manager as required.
• Creates and maintains detailed, complete and accurate records of all interactions in the Case Management System.
• Maintains privacy and confidentiality of information, protects the assets of employees, and the company. Reports non-compliance and adheres to all applicable federal and local laws, regulations, and company policies and procedures.
• Provides callers with excellent, efficient and courteous service.
• Ensures case management notes are written professionally thorough and accurately detail the problem and the proposed resolution.
• Identifies escalation trends to the HRSC Manager and opportunities for process improvement and / or new solutions.
• Assists in identifying areas to improve communications and efficiency of operations and implementing changes.
• Builds positive working relationship with colleagues, manager and stakeholders.
• The ability to interact effectively with a diverse employee and manager population at all levels within the organization

Qualifications & Requirements :

• A high school diploma or general education degree (GED) required.
• Bachelor’s degree, in Human Resources, Business or related field is preferred.
• IHRIM and / or SHRM certification a plus.
• 1 - 2 years’ experience in Human Resource, HR Operations, or Call Center environment preferred.
• Knowledge of Workday or other HR systems is desirable.
• Knowledge of case management systems and HR Portal technology is helpful.
• Strong organizational and time management skills.
• Ability to work in independent or team environment.
• Communicate effectively with all parties as required.
• Written communication is clear and succinct in a variety of communication settings and styles.
• Strong customer service skills clear communication, and client focus.
• Process improvement and comprehensive understanding of cross-functional processes.
• Microsoft Office suite, Excel, Word, and PowerPoint preferred.
• Six Sigma Certification a plus.
• Bi-lingual (Fluent in any of the following languages Portuguese, Spanish, Chinese, German or Hungarian) required
3 days ago