This role is hybrid to downtown Chicago and contract to hire.

Overview:

This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management (HAM) Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management (SAM) team members on various technical integrations.

II. SKILL AND EXPERIENCE REQUIRED:

Experience with ServiceNow.

Experience with HamPro, AssetTrack, dcTrack and other hardware management softwares.

Experience interpreting licensing terms and conditions, purchase orders, and service agreements.

Knowledge of Hardware Asset lifecycle from request to disposal.

Knowledge of inventory process and controls including asset tagging and data cleansing.

Experience in ServiceNow Orchestration and Performance Analytics.

Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective system that adheres to governance standards.

Broad general knowledge of IT infrastructure topology including typical application, server, and network configurations.

Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence).