Job Summary

The Development and Membership Coordinator is part of a dynamic, guest, and donor-centered team facilitating membership and fundraising activities for the Jones Center/Jones Trust entities (The Center). The position supports membership and fundraising strategies designed to bolster community relationships and move the organization to a new level of service to the region.

The focus areas are data collection, reporting, billing, technical troubleshooting, data entry, and general administrative support. The qualifying candidate will be detail-oriented, self-motivated, and fluent in Spanish and English. They will enjoy working collaboratively and be open to change. They will be able to provide exceptional customer service and value a high degree of accuracy in record keeping and reporting.

Main Responsibilities

• Record and maintain donor and member database information daily, ensuring proper and consistent data entry and high data integrity.

• Facilitate the monthly installment billing credit card balance collections.
• Follow up and communicate with members via phone calls, emails, and in-person regarding billing issues, financial transactions, and general questions while maintaining confidentiality.
• Support the Welcome Desk in resolving minor issues with guests, memberships, activity registration, or software and showing exemplary customer service; may be requested to fill in at the Welcome Desk, as needed.

• Monitor incoming web and guest services data to ensure all information is processed accurately.
• Actively collaborate on membership strategy, including research to identify best practices and membership program development.
• Track workflow of data entry and batching for membership and annual fund acquisitions and renewals
• Assist the Membership and Annual Giving Manager in completing each step of the membership and annual fund renewal request process, including pulling lists from the database, sending them to print and mailing them.

• Facilitate payment processing steps of membership and donor acquisition and renewal, including processing the fees, cards, expiration date updates, and tax receipts.
• Audit the database regularly for accuracy in reporting.
• Work with Accounting to audit and reconcile development and membership reports.
• Assist with fundraising and membership event needs, including but not limited to tracking RSVPs, maintaining project spreadsheets, communicating with event volunteers, scheduling planning meetings, tracking event components, facilitating in-kind product requests, assisting with set up and clean up, and other event duties as assigned.
• Assist with Development and Membership general departmental needs, as assigned.

Minimum Qualifications

Required Skills and Abilities

• Fluent language skills (Spanish and English required)
• A motivated and enthusiastic team player with excellent attention to detail and customer service skills.
• At least one year of database experience in entering and reporting on data.
• At least one year of customer service experience
• Ability to prioritize tasks and delegate them when appropriate.
• Strong understanding and adherence to fundraising ethics and demonstrates high confidentiality regarding donor and member records.
• Proficient with Microsoft Office (especially Excel) and managing client relationship databases and related software.

Education, Training, and Experience

• An associate degree or equivalent experience in related fields such as information management, fundraising, membership, hospitality, customer service, project assistance, retail, data strategy
• Strong interpersonal skills.
• Excellent verbal and written communication skills.

Physical Requirements

• Ability to remain stationary, occasionally standing or sitting for prolonged periods.
• Ability to lift 15 pounds occasionally.