The Jewish Community Center of Greater Columbus is a human service agency offering a varied program that is Jewish in nature. It is committed to enhancing the quality of individual and family life through the promotion of physical, intellectual and spiritual wellness. It provides educational and cultural programs that reflect the Jewish heritage, health related activities and many services to the community at large. Through its wide array of programs, the JCC pursues its mission of strengthening the individual, family and community.

• To support the mission of the JCC.
• To ensure the highest quality of programs and services and possess a working knowledge of agency programs and services.
• To represent the agency and provide the highest quality of customer service to the individuals and groups with whom you come into contact.
• To welcome, thank and engage JCC members and guests on a daily basis.
• To treat fellow staff with respect.
• To adhere to all policies and practices provided in the employee handbook.
• To wear JCC Staff ID badge and attend appropriate staff meetings.

Position Summary: Provides outstanding customer service to JCC members in the Rec & Well / Fitness Department(s) by orienting, educating, supplying, and assisting wherever and whenever required.

Duties and Responsibilities:

• Learn, understand and communicate an up to date & accurate knowledge of all services offered by the Recreation and Wellness Department.
• Communicate department information to JCC staff (front desk, fitness welcome desk, trainers, active manager, housekeepers, maintenance, and member services department) in a timely & consistent manner.
• Maintain weight room, stretching areas & equipment
• Wipe down weight room / cardio equipment / mats / stretching area equipment
• Arrange bands / weights / accessories
• Lubricate equipment
• Provide JCC members outstanding customer service in the recreation and wellness department
• Greet members and staff by name at every point of contact
• Offer assistance to members and staff
• Circulate in the cardio and weight room areas; speak with members and assist them as appropriate
• Educate members on services available through the JCC; including new class offerings
• Weekend responsibilities also including circulating throughout the entire JCC building
• Communicating with the pool staff
• Communication with the front desk staff
• Inspecting the gym area and maintaining organization of equipment, supplies and trash
• Be proficient in all JCC software programs and applications; e.g., Mindbody, Paycom, Traction Rec, Golf Simulator, etc.
• All other duties as assigned.

• 
  Knowledge and Education - Minimum Required:

• High School Diploma
• CPR/First Aid Certified (The JCC will certify if needed)

• Experience - Minimum Required or Preferred:

• 1 year experience in similar position preferred but not required.

• Special Skills:

• The successful candidate is focused on providing JCC members with stellar customer experience, possesses outstanding verbal and written communication skills and is willing to learn about JCC exercise programming and equipment.
• The position requires standing and walking for long periods of time and the ability to lift up to 45 pounds.