• Develop and maintain an understanding of IFAW’s programmatic campaigns and priorities to effectively promote IFAW’s work to prospects and partners.
• Provide daily support and management of Direct Marketing’s global donation processing partners; lead weekly meetings, communicate critical mail dates and quantities, oversee information flows, manage and assess vendor performance against goal
• Assist in the management of Direct Marketing’s payment processing requirements and assist in partner management.
• Coordinate IFAW’s multi-channel acknowledgement program, for all donor levels, to ensure a thoughtful, integrated process. Including but not limited to documenting current strategy, coordinating data file transfers, enhancing letters to include timely information, and monitoring.
• Coordinate IFAW’s cross-marketing inserts and create schedules for when and where they can be used to educate IFAW donors most effectively on giving opportunities and programmatic information.
• Assist Direct Marketing managers with contract negotiation, editing and final approvals. Shepherd all contracts through IFAW’s signature process.
• Create and keep current Direct Marketing procedure manuals for IFAW’s Global marketing. Identify areas of improvement within processes and recommend changes.
• Create and keep current all required Data Privacy procedures for all markets. Update annually as required. Liase with IFAW’s Head of Data Protection and Fundraising compliance to ensure best practices are followed. Communicate to the team all necessary changes.
• Coordinate IFAW’s annual global data hygiene process and manage data destruction requirements with third party partners.
• Assist and support in Direct Marketing’s procurement process. Assist in vendor research and evaluation. Assist in bidding process management.
• Independently manage invoice approval and processing for the team, validating costs against quotes and providing cost projections.
• Support the Direct Marketing team’s budgeting process and reporting thereof; create annual donor journey maps.
• Assist the creative and production team with final editing and filing of artwork.
• Manage ad-hoc projects as assigned.

• IFAW campaigns, programs, and emergency relief efforts.
• IFAW direct mail new donor engagement trends and practices.
• Financial policies, data protection and privacy requirements, and charity watchdog ratings.

• Ability to balance many tasks and thrive with time constraint pressure.
• High attention to detail and the ability to produce high quality work.
• Intellectual curiosity and a growth mindset.
• A very sharp, highly organized, and self-motivated individual.
• High proficiency in Excel and Microsoft Word.
• Ability to work effectively as part of an integrated, diverse, team.
• Excellent communication skills, both verbal and written.

IFAW is a global animal welfare and conservation nonprofit. We explore new ways to improve conditions for animals, people and the place we call home—and we’ve been leading the way for over 50 years. The problems we confront are urgent, complicated and resistant to change. Solving them requires fresh thinking and bold action. So we look at the issues from different angles, make unexpected connections and challenge the way things are done. Partnering with local communities, NGOs, and governments around the globe, we create real-world solutions that make an immediate and lasting impact. We see the world as it is, and we’re compelled to make it better.