The Insurance Center is looking for a Customer Service Agent to join our team!

Benefits for the Commercial Lines Customer Service- Agent

• Medical, Dental, Vision, life insurance and more offered
• Competitive compensation
• Paid Holidays
• Generous paid time off policy

Qualifications for the Customer Service- Agent

• 2 years of experience in commercial lines customer service (preferred)
• Possession of or ability to secure Property and Casualty license (must be obtained within 120 days of start date)
• Proficiency in the use of Microsoft Word and Excel required
• Willingness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing

Key Responsibilities include:

• Coordinate the servicing of a book of business with all internal and external stakeholders
• Demonstrate an advanced level of knowledge of all commercial lines of insurance
• Monitor and address aged accounts receivable with clients
• Communicate and develop relationships with clients to ensure their satisfaction with services provided
• Escalate complaints and concerns to appropriate stakeholders
• Visit clients with agent as necessary to review policies, audits, loss run analyses and projections
• Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
• Manage carrier relationships on behalf of clients to ensure the accurate and timely issuance of policies and endorsements as agreed upon
• Verify, dispute and process audit endorsements in a timely manner
• Perform detailed audit review and present to clients

T.I.C., Inc. is an Equal Opportunity Employer

The Insurance Center is proud to be a Great Place to Work® certified company!

For immediate consideration, qualified applicants should submit a letter of application, resume, and salary requirements.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person