Description

SUMMARY :

Performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration / financial data and integrity of billing including charge documents.

Provides excellent customer service to patients accessing mental health services.

RESPONSIBILITIES :

• Greets and checks in patients and assists them in accessing services in a timely manner.
• Schedules patient appointments in Epic system. Makes reminder and "no show" calls, and provides schedule information to the practice.

• Performs a complete registration of patients' clinical, financial and demographic information into the Epic system. Responsible for the integrity of the data.
• Collects cash from patients for charges and co-payments. Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session.
• Reconciles all charges into the system to the original source document
• Verifies insurance coverage on all patients presenting for appointments.
• Sends correspondence to patients' residence in order to remind, recall or reschedule appointments.
• Refers complex billing issues to the Practice Administrator or Mental Health Billing Coordinator for assistance and resolution.
• Maintains effective communication with patients, families, peers and other members of the health care team.
• Demonstrates the ability to set priorities and organize work. Identifies reports and solves problems effectively. Identifies and reports staffing problems to appropriate manager or administrator
• Monitors patient flow in waiting room and proactively resolves patient flow issues related to registration and post-visit processing

Qualifications

QUALIFICATIONS :

• Computer literacy with proficiency in MS Word, Excel, and PowerPoint.
• Demonstrated organizational, interpersonal, oral and written communication skills and the ability to handle multiple assignments at any time
• Ability to generate, interpret and analyze data from multiple sources.
• Minimum of one (1) year customer service experience required
• Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress
• Multi-lingual preferred

The Institute for Family offers a generous, comprehensive, and competitive range of benefits and perks with the best employers in New York to our staff.

Employees have the ability to choose which plan is the best for them and their families at every stage of life.

Health Benefits

Medical, dental, and vision coverage for you and your eligible family members.

Time-Off

Generous paid sick, vacation, and personal time.

Employer-Sponsored Retirement Plan

The Institute for Family Health contributes to a dedicated account for your retirement.

Voluntary Employee Retirement Plan

Save your own money for retirement on a pre-tax or Roth (post-tax) basis, and select from a range of investment options.

Life Insurance

An employer-sponsored plan for you, and access to additional voluntary coverage for you and your eligible dependents.

Short & Long-Term Disability

Income protection to support you in the event of an illness or injury.

Flexible Spending Accounts

Health Care and Dependent Care flexible spending accounts help you save tax-free to pay for eligible expenses throughout the year.

Tuition Assistance and Reimbursement

Financial assistance for work-related courses, degree programs, and certificate programs

Last updated : 2024-04-29