Under the supervision of operations leadership, the Combo Technician (Route) ensures that The ICEE Company is always represented in a professional and courteous manner. Customer service is always capitalized at ICEE, and we have a commitment to success to not only our Customers but also our partners and our peers. The Combo Technician (Route) will have daily responsibilities including delivering products, completing, and rotating account inventory, completing invoices, cleaning machines, and replacing promotional materials. In addition to these duties, the Combo Technician (Route) will need to perform as a Service Technician.

ESSENTIAL FUNCTIONS:

• Receives emergency service or supply calls from the service center, Field Manager, and/or Customer Service daily.
• In certain locations, the Combo Technician (Route) is responsible for machine movement including not limited to: installations, exchanges of old or damaged machines, and pulling machines when accounts are closed.
• Performs preventative maintenance, troubleshoots or diagnoses service problems, and makes repairs as needed.
• Responsible for the loading and unloading of the company vehicle to ensure inventory for delivery is prepared for the daily route. Completes inventory count at the beginning and the end of shift each day.
• Completes scheduled deliveries assigned and ensures prompt delivery of products and promotional items.
• Discusses with store personnel any new product to be left and informs them of new promotional items.
• Ensures proper training of ICEE equipment is discussed with any store personnel that are not familiar with machine operation.
• Cleans machines, replenishes stock of cups/lids/straws, and freshens promotional materials.
• Documents store provided PO # on invoices at necessary accounts.
• On occasion, there will be COD (cash on demand) accounts delivered. The driver will deliver the product to these accounts and in return he/she will receive the payment for this product. If cash payment is made, the driver is responsible for obtaining a money order for the proper amount. This money order is turned into the service center manager at the end of each day.
• Performs weekly vehicle checks. If driving a DOT vehicle, must fill out daily a DVIR (Driver Vehicle Inspection Report).
• Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
• Performs other duties as assigned by Supervisor.
• NOTE: See Service Technician description for detailed service requirements.

COMPETENCIES:

To perform this job successfully, the Combo Technician (Route) must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service.
• Excellent organization and time management skills.
• Must be a self-starter and be able to accomplish tasks in a timely manner.
• Great oral and written communication skills. Must be comfortable performing basic mathematical functions as well.
• Strong mechanical aptitude.
• Must possess enthusiasm and motivation toward in-store merchandising and POS.

EDUCATION AND EXPERIENCE:

• Must be at least 21 years of age due to DOT requirements.
• High School Diploma or equivalent.
• Experience working as a Service Technician or possesses mechanical aptitude.
• Certification by the Environmental Protection Agency (EPA) to handle refrigerant, a plus.
• Graduate of Technical or Vocational school, preferred.
• Must possess and maintain a valid Driver’s License.
• Ability to lift 55 lbs. or more on a regular basis. Occasional lifting in excess of 70 lbs. required.
• Preferred two (2) years customer service and/or route driving experience.
• Willing and able to drive more than 40% of the time.
• Must have and wear steel-toed shoes.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Company truck
• Dental insurance
• Fuel card
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Experience level:

• 2 years

Shift:

• Day shift

Ability to commute/relocate:

• Johnson City, TN: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person