OVERVIEW OF JOB RESPONSIBILITIES

ICEE Dispatcher is required to be quick at multi-tasking. Must have the ability to retain information given. Must be able to work in a fast-paced environment and work as a team player with 30 plus dispatchers. Ability to handle high call volumes from field personnel daily. Strong organizational skills. Strong follow-up skills. Must type 45 WPM. Must have previous dispatching background in routing and mapping.

QUALITIES

• Strong attendance record
• Strong knowledge of Dispatch functions and workflow with all areas of Dispatch
• Positive and friendly attitude
• Ability to multi-task in a fast-paced department with the ability to follow through with each task given
• Ability to work in a Team Environment and assisting fellow co-workers when needed
• Ability to adapt to ongoing changes in procedures and policies
• Able to process high volumes of work on a daily basis with a positive outcome
• Strong knowledge in map reading with the understanding of routing calls

JOB DUTIES

• Run Daily reports for area Service Managers
• Routing and scheduling of multiple Field Personnel daily
• Handling priority accounts and managing work volume in each area
• Calling Customer every day with updates and ETA's
• Updating Filed Managers daily with new calls and priority calls that come in
• Communicating with Field Personnel constantly on phones, emails, & PDA
• Routing and re-routing calls sent to Technicians on minute's notice
• Closing out high volumes of calls
• Parts ordering and tracking daily for calls requiring follow-up

ICEE offers its Employees

• Paid holidays, sick time and Paid vacation
• Birthday Holiday (Must be used within Employee Birthday Month)
• Medical, Dental, Vision Insurance
• Employee Stock Purchase Program
• Life Insurance
• 401 (k) Plan

…and much more!!!

…we’re a Nationwide company that is rapidly expanding Globally. ICEE has offices in Canada and Mexico and has emerged into Australia, China, Central America, Europe, and most recently expanded into the Middle East.

EOE

ICEE is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.