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JOB SUMMARYThe Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.ESSENTIAL FUNCTIONS OF THE ROLEAssists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.Accepts payments for physician/clinic services according to established guidelines.Posts payments and enters charges into computer utilizing appropriate codes.Generates daily payment reports and verifies cash drawer against report.Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.May be required to discuss financial arrangements with patients.Receives and directs phone calls. Assists patients and other visitors.Responds to routine inquiries concerning practice services, hours of operation, etc.Ensures any patient complaints are handled appropriately.Assists with medical records duties as requested.KEY SUCCESS FACTORSGood listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.Ability to calm upset patients in a composed and professional demeanor.Excellent data entry, numeric, typing and computer navigational skills, with attention to details.Comfortable working in a fast paced, constantly changing and stressful environment.BENEFITSOur competitive benefits package includes the followingImmediate eligibility for health and welfare benefits401(k) savings plan with dollar-for-dollar match up to 5%Tuition ReimbursementPTO accrual beginning Day 1Note: Benefits may vary based upon position type and/or levelQUALIFICATIONSEDUCATION - H.S. Diploma/GED EquivalentEXPERIENCE - Less than 1 Year of ExperienceAs a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Full Time
$34k-42k (estimate)
05/21/2024
06/09/2024
baylorscottwhitehealth.com
Irving, NY
<25
The following is the career advancement route for Patient Services Specialist positions, which can be used as a reference in future career path planning. As a Patient Services Specialist, it can be promoted into senior positions as a Business Office Supervisor- Healthcare that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Specialist. You can explore the career advancement for a Patient Services Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Patient Services Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Services Specialist job description and responsibilities
Work with a medical team to deliver highest quality patient care.
01/16/2022: New Suffolk, NY
Patient services specialists help organize and process paperwork to ensure patients receive the care they need.
02/10/2022: Davenport, IA
Provides phone, clerical, and data entry support including insurance verification.
02/10/2022: Madison, WI
Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patients to appropriate waiting areas.
02/16/2022: Pensacola, FL
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. Discusses financial arrangements with patients, as requested.
01/20/2022: Columbus, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Services Specialist jobs
Knowledge of patient registration procedures and documentation.
03/08/2022: Lima, OH
Knowledge of medical insurance claims procedures and documentation. Needs to have thorough understanding of the Out of Network process
01/19/2022: Augusta, GA
Skilled in the use of personal computers and related software applications.
02/03/2022: Houston, TX
Skilled in preparing and maintaining patient records.
02/22/2022: Biloxi, MS
Able to analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment.
01/19/2022: Fargo, ND
Step 3: View the best colleges and universities for Patient Services Specialist.